Steve- I love the Meraki product line, but like you, am finding their support these days to be a pretty hard to say anything kind about- they may as well reduce it to a non-changing web page that says “Engineering is looking into whatever problem you are having”.
All of my APs are deployed remotely, so no direct connect- is there anything in the dashboard to compare? -Lee Lee Badman Wireless/Network Architect ITS, Syracuse University 315.443.3003 (Blog: http://wirednot.wordpress.com) From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:[email protected]] On Behalf Of Steve Bohrer Sent: Friday, June 26, 2015 12:52 PM To: [email protected] Subject: [WIRELESS-LAN] Meraki Wifi Users: Can you confirm or deny bogus noise values on ap.meraki.com report? Recently, I've noticed that all of my Meraki MR-16 and MR-18 APs report lots of “Non-802.11 traffic” on their local http://ap.meraki.com test pages. I believe this was caused by a firmware update, as I’d never noticed it before I saw the current test page layout after the "early May" AP update, which we installed on May 9. (Meraki doesn’t seem to make firmware version numbers available; they just confirm that each AP is “up to date”.) I’m hoping someone else with MR16 or MR18 APs can browse to ap.meraki.com<http://ap.meraki.com> on any wireless device, and let me know your values for “Non-802.11 traffic” on the Channel utilization bar graphs. A screen grab from my phone browser to an MR18 is attached. (MR34 APs do not generally show these bogus values, though they briefly show utilization values greater than 100% on page refresh.) This should be a quick and easy test, and I’m kinda bummed that after two weeks, Meraki support has not either confirmed this bug, or told me that they can’t reproduce it. “Engineering is looking into it” Is all I get. I suppose it is possible that my whole campus suddenly has lots of radio noise, but I never saw it with the previous firmware, which had a different layout for the AP test page, and I’ve had no connectivity problems. (Meraki APs all have a built-in mini web server that lets clients easily check their connection strength and do a local speed test, accessible at “ap.meraki.com<http://ap.meraki.com>”, which each Meraki AP will intercept.) My last AP firmware update was May 9, but I didn’t happen to check the ap.meraki.com<http://ap.meraki.com> page until I installed a new MR18 AP on June 12. It showed lots of noise on 2.4GHz, and then I found this same report throughout campus, so I opened a ticket. Now most APs show 5 GHz interference as well. Not a show stopper, as this report is mainly intended for user troubleshooting, but still would be nice to have some confirmation that it is just a bug. Thanks, Steve Bohrer Network Admin, ITS Bard College at Simon's Rock 413-528-7645 [cid:[email protected]] ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
