I’m surprised no one has mentioned Nyansa, knowing that there are a fair number of testbeds for it out there in higher ed. Also, there is value in monitoring Yik Yak and having an organizational twitter account, though both take upkeep and an open mind but you will tap into at least the complaints that aren’t making it to the help desk.
Lee Badman | CWNE #200 | Network Architect Information Technology Services 206 Machinery Hall 120 Smith Drive Syracuse, New York 13244 t 315.443.3003 f 315.443.4325 e [email protected]<mailto:[email protected]> w its.syr.edu SYRACUSE UNIVERSITY syr.edu From: The EDUCAUSE Wireless Issues Constituent Group Listserv [mailto:[email protected]] On Behalf Of Jeffrey D. Sessler Sent: Monday, December 05, 2016 11:02 AM To: [email protected] Subject: Re: [WIRELESS-LAN] Periodic Wifi Performance Feedback Your best source of information is the management platform that is monitoring your wireless. For example, if you are a Cisco customer, you have an endless amount of data in which to judge performance and coverage along with a lot of other items such as average connection rates, avg RSSI/SNR, % of clients at what rates. Surveys can be effective if they are well done. If you have an office of institutional research, it’s best to work with them on the questions, ensuring that you get relevant and useful data back e.g. Have the student pick the residence hall they are in, then ask specific questions about their experience, then classrooms, public places, etc. Offering incentives can help too in that you get people how are both happy and unhappy. To be useful over time, the questions shouldn’t change year-to-year. Besides a survey, your students are likely participating in various college-related social-media groups. I have my student interns monitor these groups and report back chatter related to wireless. Jeff From: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>> on behalf of Donald Ambrose <[email protected]<mailto:[email protected]>> Reply-To: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>> Date: Friday, December 2, 2016 at 1:48 PM To: "[email protected]<mailto:[email protected]>" <[email protected]<mailto:[email protected]>> Subject: [WIRELESS-LAN] Periodic Wifi Performance Feedback Hi , I wanted to brainstorm on options through which we can have periodic feedbacks from the students about their Wi-Fi experience all over the campus. Is anyone using surveys, or contacting student bodies like the student council etc.? I just wanted to have tangible numbers based on which we can judge the Wi-fi performance that the students experience. Thanks Donald _______________________________________________ Donald Ambrose – Network Administrator Canadian Memorial Chiropractic College 6100 Leslie Street, Toronto, ON M2H 3J1 Phone: 416.482.2340 ext. 209 [email protected]<mailto:[email protected]> www.cmcc.ca<http://www.cmcc.ca> ________________________________________________ This communication together with any attachments is for the exclusive and confidential use of the addressee(s). Any other distribution, use or reproduction without the sender’s prior consent is unauthorized and strictly prohibited. If you have received this message in error, please notify the sender immediately and delete or shred the message without making any copies. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/. ********** Participation and subscription information for this EDUCAUSE Constituent Group discussion list can be found at http://www.educause.edu/groups/.
