We're on Option 3, first time this Semester so we haven't gone through an update yet.
(We use the eduroam CAT application)

Android before v7.1 have a known issue not being able to have 2 certificates at once. Any iOS will have a warning that it hasn't seen that certificate before, but it shouldn't
be an error.
What MacOS issues were you seeing?

We're exploring Option 4, and it'll be a race to see if we get there before the Cert renews...



On 10/30/17 2:21 PM, Craig Simons wrote:
All,

I know the subject has been broached on the list a few times before, but I’m looking for informal opinions/survey about how you are deploying your Radius EAP certificates for PEAP/TTLS users (non-TLS). We use Cloudpath to onboard users, but recently went through a difficult renewal period to replace our expiring certificate. As we had configured all of our clients to “verify the server certificate” (as you should from a security perspective), we found that iOS/MacOS and Android clients did not take kindly to a new certificate being presented. This resulted in quite a few disgruntled users who couldn’t connect to WiFi as well as a shell-shocked Service Desk. To help prevent this in the future (and because we are moving to a new Radius infrastructure), what is the consensus on the following strategies:

Option 1: Using a self-signed/private PKI and a 10 year cert. Onboard with "verify server certificate" enabled

Option 2: Removing all traces of “verify server certificate” from OnBoard configuration and use 2-year certs from CAs

Option 3: Use 2-year CA certificates, enable “verify server certificates” and educate/prepare every two years for connection issues.

Option 4 (probably the best long-term answer): Move to private PKI and EAP-TLS.

Opinions?

*Craig Simons*
Network Operations Manager

Simon Fraser University | Strand Hall
8888 University Dr., Burnaby, B.C. V5A 1S6
T: 778.782.8036 | M: 604.649.7977 | www.sfu.ca/itservices <http://www.sfu.ca/itservices>


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