Mathieu, 

What version of ISE and WLC are you running? We had a memory leak in ISE 2.6 
which was causing latency. About a month ago, we patched and then had TAC do a 
manual cleanup of the db. So far so good. 

Christina Klam 
Network Engineer 
Institute for Advanced Study 
1 Einstein Dr 
Princeton, NJ 08540 
+1 609-734-8154 
[email protected] 



From: "Mathieu Sturm" <[email protected]> 
To: "The EDUCAUSE Wireless Issues Community Group Listserv" 
<[email protected]> 
Sent: Tuesday, October 8, 2019 2:50:13 PM 
Subject: [WIRELESS-LAN] WLC & ISE combo issues 



Hello, since the start of the new academic year we’ve been having some troubles 
with our Cisco setup. We have 3 Cisco WLC 5520’s (one of these is standby), 
around 850ap’s and 5 Cisco ISE’s (1 admin node, 1 monitor node and 3 
radius-only nodes). 



We have this setup since 2018. There were some problems sometimes but nothing 
major. Now recently it’s taking a long time for people to get connected. We 
have around 20k students and 3K staff with peaks to nearly 9K associations. 



The problem is that it is difficult to get connected sometimes. I see the user 
trying to connect in the WLC’s but don’t see them trying in the ISE’s (it looks 
like the attempt gets lost somewher). 

I can see the following worrying log message in the wlc: 



RADIUS auth-server X.X.X.X unavailable 



Or 



These logs in the ISE 



5441 Endpoint started new session while the packet of previous session is being 
processed. Dropping new session. 

12930 Supplicant stopped responding to ISE after sending it the first PEAP 
message 





It looks like there is some sort of bottleneck between WLC and ISE. 



Further information: the identity store is a bunch of Windows Domain 
Controllers (6 in total). 



Any ideas? 



Mathieu Sturm 
Hoofdmedewerker Netwerkbeheer 



Directie Financiën, Infrastructuur en IT 

Afdeling Netwerkbeheer 

Campus Schoonmeerssen - Gebouw B Lokaal B0.75 

Valentin Vaerwyckweg 1 - 9000 Gent 

+32 9 243 35 23 

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