Hi All, We’ve been getting more than a few reports of student machines running macOS Catalina (varying sub versions of 10.15) experiencing seemingly random crashes of Google Chrome (version 84) since their return to campus in the last two weeks, but only when connected to our eduroam network. The users are not seeing the same behavior when on our PSK or open networks. From the reports we’ve been getting, the entire Chrome application force quits by no action of the user. We’re working on gathering crash logs from the users but wanted to reach out to the group here to see if anyone else has seen similar behavior in their environments.
This is happening across our campus on different WLCs (all 8540s - some 8.10.122.0, some 8.5.160.0) and different types of APs (3702, 3802, 9130). So far it’s been all personal machines that have been affected (that we are aware of) and no other consistencies that we’ve noticed other than running Catalina and Chrome 84. This has proven extremely difficult to replicate on demand despite having a decent number of reports. Given the wide range of locations and varying AP models and code we’re definitely leaning towards an OS or Chrome issue but given the difference in behavior on different SSIDs we’ve not entirely ruled out the network just yet. Any insight others may have would be greatly appreciated. Thanks! --ross Ross Lindsay | Systems/IT Architect Senior Information Technology - Network Engineering Georgia Institute of Technology Phone: (404) 385-7520<tel:4043857520> | MS Teams: rlinds...@gatech.edu<sip:rlinds...@gatech.edu> Email: ross.lind...@oit.gatech.edu<mailto:ross.lind...@oit.gatech.edu> ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community
