I have to agree here that the answer isn’t trying to find ways to circumvent then license agreement, it’s for all of us customers to make strong representation to our account managers and other representatives at Ekahau that their current license practises do not fit the world of education users. I’m sure if enough of us pushed for it they could find a new license model that works for us?
From: The EDUCAUSE Wireless Issues Community Group Listserv <[email protected]> on behalf of Jason Cook <[email protected]> Date: Tuesday, 20 July 2021 at 01:13 To: [email protected] <[email protected]> Subject: Re: [WIRELESS-LAN] Ekahau Licensing & Alternatives We’ve always had it attached to a team name (e.g. wifiteam@) which is clearly generic. Our license didn’t get cancelled, but they did email and ring to state we were out of compliance and wanted to chat and resolve the situation instead of cutting off access. Perhaps they changed their process 😊 It’s still the best product and we have a external group we sometimes use to do surveys who also have their own copy(I’ll have to see how they have fared with the licensing). After some staff changes I’m the only one who knows the software, so right now this isn’t a huge issue but that will change. It’s not unreasonable for them to ensure their product is licensed and used correctly, it would be great if they could consider our use cases and provide a more reasonable solution. -- Jason Cook Information Technology and Digital Services The University of Adelaide, AUSTRALIA 5005 ----------------------------------------------------------- This email message is intended only for the addressee(s) and contains information which may be confidential and/or copyright. If you are not the intended recipient please do not read, save, forward, disclose, or copy the contents of this email. If this email has been sent to you in error, please notify the sender by reply email and delete this email and any copies or links to this email completely and immediately from your system. No representation is made that this email is free of viruses. Virus scanning is recommended and is the responsibility of the recipient. From: The EDUCAUSE Wireless Issues Community Group Listserv <[email protected]> On Behalf Of James Helzerman Sent: Monday, 19 July 2021 11:46 PM To: [email protected] Subject: Re: [WIRELESS-LAN] Ekahau Licensing & Alternatives Hi, how did they know it was a generic account? Are they sending back information about the device it's on and mapping the login? Or they just using some heuristic that looks to see if it may be a generic account such as sending emails to thT user account and getting no response. Jimmy On Sun, Jul 18, 2021, 10:56 PM Jason Cook <[email protected]<mailto:[email protected]>> wrote: This frustrated us a bit too. Their licensing seems to be aimed primarily at Wifi professionals who use this all the time/profit from it as part of their business. Doesn’t really fit our environments at all. Over the course of a year lets say at best we’d use this at .5 of an FTE (I’m probably overstating that, would prefer to use it more but we just don’t have time) There’s 5 people in our team. We aren’t going to pay for 5 licenses for something that is use so little… not at the license cost they have anyway. Oh well.. what’s the difference in a generic email versus personal email for them anyway.. -- Jason Cook Information Technology and Digital Services The University of Adelaide, AUSTRALIA 5005 ----------------------------------------------------------- This email message is intended only for the addressee(s) and contains information which may be confidential and/or copyright. If you are not the intended recipient please do not read, save, forward, disclose, or copy the contents of this email. If this email has been sent to you in error, please notify the sender by reply email and delete this email and any copies or links to this email completely and immediately from your system. No representation is made that this email is free of viruses. Virus scanning is recommended and is the responsibility of the recipient. From: The EDUCAUSE Wireless Issues Community Group Listserv <[email protected]<mailto:[email protected]>> On Behalf Of Dan Lauing Sent: Monday, 19 July 2021 11:39 AM To: [email protected]<mailto:[email protected]> Subject: Re: [WIRELESS-LAN] Ekahau Licensing & Alternatives I don't blame them for not wanting multiple users on a single license. However, I do blame them for not warning us that we were apparently breaking the ToS and decided to kill our license without notice. This left me, on a weekend and in a pinch, unable to even open my surveys. How were we breaking their ToS? Well, even though I was the only one that ever used the product, we licensed it under a "generic" account and not my personal one. We do this all the time in the case that someone leaves and we don't know which account is tied to what. In my case, the license was tied to the generic account before being given to me so I couldn't have known I was breaching anything. The only way to solve this is calling them directly. All this coming from an Ekahau fanboy. In my opinion, obviously, this is not how you generate goodwill with your clients. On Sun, Jul 18, 2021 at 6:13 PM Rick Brown <[email protected]<mailto:[email protected]>> wrote: We’re surveying and designing for the Aruba VHD parameters in all of our campus buildings with academic ones taking precedence. We have 4 engineers with each a license and Sidekick. This is obviously a multi year project. We have been asking for a read only version so that our NOC can view the design files. Our hope is that they’ll keep the ability to look at coverage areas on a per AP basis. You can’t really blame Ekahau not wanting multiple users using a single license. It was frustrating for us since one engineer only designs part time, but it’s the cost of doing business. Just my $0.02 worth. Rick On Jul 18, 2021, at 6:52 PM, Phill Solomon <[email protected]<mailto:[email protected]>> wrote: Hi TJ, I am glad this not just us – we don’t use the software / sidekick often and usually outsource new surveys. We are being asked to purchase / renew with Connect – I can see why we would need it if we only do rare survey. I would however like the ability to read the survey files that we get commissioned - I hear that there is soon to be a ‘read only version’ cany anyone confirm this? Any alternate products? Thanks.. Phill Solomon Senior Technical Lead (Network Engineering) Deakin University, IS - AV & Networks, ICT Infrastructure Services, eSolutions From: The EDUCAUSE Wireless Issues Community Group Listserv <[email protected]<mailto:[email protected]>> On Behalf Of McClintic, Thomas Sent: Friday, 16 July 2021 12:45 AM To: [email protected]<mailto:[email protected]> Subject: [WIRELESS-LAN] Ekahau Licensing & Alternatives We have 2 Ekahau licenses tied to Sidekicks. We use a team cloud account for uploading projects, with the understanding that using the software requires the Sidekick to be attached to the machine. Ekahau has notified us that this is not compliant with their licensing terms and we need to purchase a license for each user or transfer the license each time a user needs the software. The first option is too costly for how much we survey. The second option is cumbersome and not what we want to deal with each time someone is out and another engineer needs to survey. So, we are looking at alternative software for doing our surveying. We only survey a couple of buildings a year but have experience on our team to reduce costs of using outside services. If you are doing in-house surveying, what software are you using? How does their licensing model work for your team? What are the strengths and weaknesses of the software you use? Thank you ahead of time for any responses. TJ McClintic ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community Important Notice: The contents of this email are intended solely for the named addressee and are confidential; any unauthorised use, reproduction or storage of the contents is expressly prohibited. If you have received this email in error, please delete it and any attachments immediately and advise the sender by return email or telephone. Deakin University does not warrant that this email and any attachments are error or virus free. ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community -- [http://www.mc.edu/signature/logo.gif] dan b. lauing ii | CWNE #402 Wireless Network Engineer Mississippi College CONFIDENTIALITY STATEMENT: This communication may contain confidential information. If you are not the intended recipient or if you are not authorized to receive this communication, please notify and return the message to the sender, then delete this communication including any attachments. Unauthorized reviewing, forwarding, copying, distributing or using this information is strictly prohibited. ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. Additional participation and subscription information can be found at https://www.educause.edu/community ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. 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