Hi Jon, thank you for this info I will be sending them an email! Again Thank you very much !
Pino Peppino Muraca Manager of Network Services Stonehill College W:508-565-1193 C:508-243-5910 [email protected]<mailto:[email protected]> From: The EDUCAUSE Wireless Issues Community Group Listserv <[email protected]> On Behalf Of Jon Young Sent: Friday, September 17, 2021 10:37 AM To: [email protected] Subject: [EXT]: Re: [WIRELESS-LAN] Amazon prime video error (Your device is connected to the internet using a VPN or proxy service) There have been several threads over this on the NANOG list with a sudden uptick in this issue for several of the streaming services. My takeaway from the posts is that amazon has been easier to deal with than some other others (.e.g., Disney+) and that the best contact to resolve this for amazon prime is [email protected]<mailto:[email protected]> as geoguard is apparently the prime (sorry, couldn't resist) source for amazon. The website https://thebrotherswisp.com/index.php/geo-and-vpn/<https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fthebrotherswisp.com%2Findex.php%2Fgeo-and-vpn%2F&data=04%7C01%7Cpmuraca%40STONEHILL.EDU%7C5f7dec59907b4723af2208d979e8b1d3%7C2d1c5372f88f46c1a557ed75b9b2893c%7C1%7C1%7C637674862589560389%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&sdata=W7jkkDvZAr1bEeqvA2hbpkIxh9snIsnbt14eMZ69%2FSw%3D&reserved=0> was also referenced as a good source of contacts for several of the providers. Jon Young Vantage TCG On Fri, Sep 17, 2021 at 10:06 AM Jeffrey D. Sessler <[email protected]<mailto:[email protected]>> wrote: If you aren't blocking P2P anonymizer clients, where user devices are endpoints for folks in other regions, Amazon and others may blacklist your IP range. These clients may show up with students from other countries, or students who have returned from being abroad. If you have something like Cisco's Umbrella, they have an entire anonymizer category you can block, but to be 100% effective, you need to block external DNS access so that is harder to circumvent. Jeff From: The EDUCAUSE Wireless Issues Community Group Listserv <[email protected]<mailto:[email protected]>> on behalf of Muraca, Peppino P. <[email protected]<mailto:[email protected]>> Date: Friday, September 17, 2021 at 6:17 AM To: [email protected]<mailto:[email protected]> <[email protected]<mailto:[email protected]>> Subject: [WIRELESS-LAN] Amazon prime video error (Your device is connected to the internet using a VPN or proxy service) You don't often get email from [email protected]<mailto:[email protected]>. Learn why this is important<http://aka.ms/LearnAboutSenderIdentification> Hi everyone, has anyone come across this yet where Prime video will not play . this is what is on the screen ( Your device is connected to the internet using a VPN or proxy service. Please disable it and try again.) we have called Amazon and they told us to contact our ISP . We only see this on our wireless networks. Talking with our ISP it seems this is happening more and more and what basically has happened is out NAT ip's for out wireless have been black listed and now we have to remove our selves from these lists. Has anyone else come across this yet ? if so how successful has it been to remove yourself from these lists. Thank you Pino [cid:[email protected]] ********** Replies to EDUCAUSE Community Group emails are sent to the entire community list. If you want to reply only to the person who sent the message, copy and paste their email address and forward the email reply. 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