Technical Support Wireless
Day to day Responsibilities: Provides support to customers, resellers and field personnel in resolving company product related issues. Document sequence of events related to resolving customer technical issues Must Have Skills The Customer Support Engineer will provide daily phone consultation with clients as they call to report problems with their software and/or hardware; document client calls in the client management database; ensure client expectations are properly managed, and that issues and needs are resolved to the client's satisfaction in a timely manner. The successful candidate will work as a direct resource for external clients, as well as internal clients to resolve technical problems, provide troubleshooting skills and research for more difficult problems, escalate client problems that require a more complicated solution, maintain call ownership, and see the problem through to resolution. Additionally, they will test new releases for software products before distribution to clients to ensure the product is sound, work with third party vendors regarding client data that is transmitted to them, research and resolve problems that may occur with sending and/or receiving client data, troubleshoot client-reporting issues, contact vendors to clear up the issues, and provide follow-up to clients when issues are resolved. The Successful candidate understands all service offers and the benefits to our clients, works as a direct resource to answer client inquiries, and must have the ability to effectively communicate to both clients and internal personnel while working under pressure and with time constraints. Finally, the successful candidate will be involved in the creation and completion of department and individual goals and fulfilling all services the team promises to clients. The ideal candidate will have experience with 802.11 wireless and encryption protocols such as WEP, WPA, TKIP, and AES experience with authentication protocols such as 802.1X, and Radius, and network management (NMS) experience. The candidate should have experience in the L3 VPN's and tunneling. A firm understanding of 802.11a/b/g radio technology and the security aspects is strongly desired. Education and Work Experience: FNCNE and/or FNCNP is highly preferred. Candidates hired without this certification will be required to complete the FNCNE certification program within six (6) months of hire date. Prefer BS or related discipline. Experience with STP, BGP, OSPF, RIP, MPLS, IPX, AppleTalk. Interested, send me an email @ [EMAIL PROTECTED] _______________________________________________ BAWUG's general wireless chat mailing list [unsubscribe] http://lists.bawug.org/mailman/listinfo/wireless
