So your subs own the CPE?


JohnnyO wrote:
That is what the insurance plan would prevent - They will have a choice
to "opt out" - but if they do - they will be responsible for the "cost"
of a new CPE..... If it were only 1 CPE a month - I wouldn't sweat it -
but 6 months out of the year - it's almost 8 per month ! 

I was thinking charging $3.95/mo - if I could get half of my Customer
base to pay it - that would be almost $500.00/mo in revenue generated to
help offset the expense. Would prevent us from having to go through a
rate increase which would be much harder to swallow for a customer I
think. Cellular companies / Satellite companies / pager companies - they
all have service plans to offset the costs of replacing equipment for a
customer - was thinking - why not a WISP ?


-----Original Message-----
Behalf Of Blair Davis
Sent: Monday, November 14, 2005 10:12 PM
To: WISPA General List
Subject: Re: [WISPA] Insurance / Service Plan Offerings

What George wrote.

It can be annoying to replace equipment, but, the hassle of trying to 
talk the customer into replacing it is just not worth it.

With 200 subs, I am replacing an average of 1 radio a month.

Not too bad at all....


Blair Davis
West Michigan Wireless ISP

George wrote:

JohnnyO wrote:

We're coming into our 3rd year of operation soon. I am curious how
others are doing combat against the replacement / repair / service 
call costs associated with having to replace CPE end equipment.

I was thinking about offering a service plan like DirecTV / Cellular
Companies etc, but not sure how to introduce or impiliment this.

Help and suggestions would be appreciated.



I am eating it.
I bet if I told every customer who's radio died that they had to pay
for a new one, we'd have less subs.

I own all the radios and accept the responsibility.

another way I look at it, it's cheaper to give an existing sub a
100.00 radio and get 500 for the next 12 months than it is to go 
without revenue and have to pay for advertising to get new subs to 
replace the one that I just lost.

But, it's the way I do this in this market.


WISPA Wireless List:



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