Wow, you all replace a lot of kit. What are the main reasons for the CPE's
dying? Isn't there something you can do to improve the install of the units
to help prevent these failures?

We have only been offering services for a year but so far haven't had to
replace a single CPE. We build the CPE's in house using WRAP's, WAR's and
StarOS and because of this we would be able to use most of the parts again
and therefore not cost to much to swap out a CPE.

Cheers,

P.

-----Original Message-----
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
Behalf Of A. Huppenthal
Sent: 15 November 2005 06:29
To: [EMAIL PROTECTED]; WISPA General List
Subject: Re: [WISPA] Insurance / Service Plan Offerings

i like that idea. have the contract read that replacement of the 
equipment for whatever reason incurs a minimum trip charge of $75 or buy 
insurance @ $4 a month.

Peter R. wrote:

> The DISH network actually charges for replacement.
> I had a DVR go bad and it cost me $50 for replacement.
> Ain't much, but it ain't free.
>
> What about charging a maintenance fee?
> It could be a surcharge to your service like the RBOCs add DSL fees 
> and inside wire maintenance.
>
> Has anyone looked into getting asset insurance?
>
> Thank you.
>
> Regards,
>
> Peter
> RAD-INFO, Inc. - NSP Strategist
> We Help ISPs Connect & Communicate
> 813.963.5884
> http://4isps.com
>
> ISP Expo in Tampa, Dec. 9 & 10


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