Re: [WISPA] Terms and Contracts

[JohnnyO]

Is this a residential customer ? Is it worth the bad advertising on your part to pursue it ? What were their reasons for cancelling ? We don't even have a contract in place any longer. We have a TOS and an acceptable use policy in place but no need to waste our time with the extra paperwork for useless contracts.

If you provide a high level of service and treat your customers right, why would they leave ? If it's for price - tell them good luck - Chances are they will be back if they are "service" oriented and not "price" driven.

JohnnyO

On Thu, 2006-02-23 at 11:41 -0600, Jory Privett wrote:

I was just wondering how a small WISP goes about enforcing a contract?  If 
someone cancels early what actions do I have available to enforce their 
contract?  Any Ideas or suggestions?

Jory Privett
WCCS

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