We found outsourcing tracking the customer billing was not a savings because
we have to much stuff linked to customer records, that would be just
replicating the work.
For example, having customerrecords links to tickets, scripting
provisioning, etc. or having Third party outsourced support centers able to
access the data, or link to.
But the bigger problem was relationships with third party, agent, reselers,
and property owners. They all needed to get paid based on the cost end users
paid for service, and which customer's were theirs. We didn't find any
outsourced solutions, nor in house solutions that did this well. The
closest thing was Engage IP. So I believe Outsourced custoemr records is
only appropriate if a solution can track the wholesale/reseller/parner
relationships. If your business does not do these things, then outsourcing
billing is OK.
I suggest that small companies look to Quickbooks, to help speed their
billing, until they have systems and/or staff able to handle their own
inhouse system appropriately.
But thats just my opinion.
Tom DeReggi
RapidDSL & Wireless, Inc
IntAirNet- Fixed Wireless Broadband
----- Original Message -----
From: <[EMAIL PROTECTED]>
To: "'WISPA General List'" <[email protected]>
Sent: Tuesday, April 11, 2006 8:02 PM
Subject: [WISPA] out-sourced billing/collections
As we grow we have more of a need to outsource the billing/collections or
hire
somebody inhouse
Is anybody outsourcing the billing?
Dan Metcalf
Wireless Broadband Systems
www.wbisp.com
781-566-2053 ext 6201
1-888-wbsystem (888) 927-9783
[EMAIL PROTECTED]
support: [EMAIL PROTECTED]
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