We found outsourcing tracking the customer billing was not a savings because we have to much stuff linked to customer records, that would be just replicating the work.

For example, having customerrecords links to tickets, scripting provisioning, etc. or having Third party outsourced support centers able to access the data, or link to.

But the bigger problem was relationships with third party, agent, reselers, and property owners. They all needed to get paid based on the cost end users paid for service, and which customer's were theirs. We didn't find any outsourced solutions, nor in house solutions that did this well. The closest thing was Engage IP. So I believe Outsourced custoemr records is only appropriate if a solution can track the wholesale/reseller/parner relationships. If your business does not do these things, then outsourcing billing is OK.

I suggest that small companies look to Quickbooks, to help speed their billing, until they have systems and/or staff able to handle their own inhouse system appropriately.

But thats just my opinion.

Tom DeReggi
RapidDSL & Wireless, Inc
IntAirNet- Fixed Wireless Broadband


----- Original Message ----- From: <[EMAIL PROTECTED]>
To: "'WISPA General List'" <wireless@wispa.org>
Sent: Tuesday, April 11, 2006 8:02 PM
Subject: [WISPA] out-sourced billing/collections


As we grow we have more of a need to outsource the billing/collections or hire
somebody inhouse

Is anybody outsourcing the billing?

Dan Metcalf
Wireless Broadband Systems
www.wbisp.com
781-566-2053 ext 6201
1-888-wbsystem (888) 927-9783
[EMAIL PROTECTED]
support: [EMAIL PROTECTED]


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