JohnnyO

You have it right! IMHO.

>-----Original Message-----
>From: JohnnyO [mailto:[EMAIL PROTECTED]
>Sent: Thursday, June 1, 2006 08:31 AM
>To: ''WISPA General List''
>Subject: RE: [WISPA] Returns to Hyperlinktech.com is it possible?
>
>Sure do - We credit ALL of our customers without them having to ask for
>any downtime over 12hours they experience on our system. If someone is
>not happy with our service and ask for a refund for their installation,
>we just give it to them, pick up our equipment and leave smiling.
>
>How about you Rudolph ? How do you treat your customer base ? None of
>our customers are due to advertisement, they are referrals by word of
>mouth. How stupid would it be to give someone a hard time over a few
>dollars when our business is driven by word of mouth advertising ?
>
>JohnnyO
>
>-----Original Message-----
>From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
>Behalf Of Rudolph Worrell
>Sent: Wednesday, May 31, 2006 10:03 PM
>To: WISPA General List
>Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible?
>
>
>Do you offer refunds for your service?
>
>
>Quoting Tom DeReggi <[EMAIL PROTECTED]>:
>
>> Well JohnnyO,
>>
>> That I agree with. My defense was not of Hyperlink. My defense was
>> that not
>>
>> giving refunds is not a bad thing.
>> Banning someone (a prosective buyer) for such a request or for that
>> matter
>> ANY REASON is absolutely rediculous.
>> Vendors have the right to set their policies, but they also have the
>> responsibility to be the bigger person, and to not let individual
>> transaction decisions with a consumer effect their judgement, emotion,
>
>> professionalism, and future business decissions.
>>
>> Tom DeReggi
>> RapidDSL & Wireless, Inc
>> IntAirNet- Fixed Wireless Broadband
>>
>>
>> ----- Original Message -----
>> From: "JohnnyO" <[EMAIL PROTECTED]>
>> To: "'WISPA General List'" <wireless@wispa.org>
>> Sent: Wednesday, May 31, 2006 12:58 PM
>> Subject: RE: [WISPA] Returns to Hyperlinktech.com is it possible?
>>
>>
>> > *snip* If someone gives refunds, thats a plus that shows they add
>> > value. But not giving refunds does not infer wrong doing. *snip*
>> >
>> > Tom - it is wrong doing when you ban someone for requesting a
>> > refund. Hell, I've never bought from Hyperlink and from seeing their
>
>> > "ban" policy with a few of the posts on here, we'll never do
>> > business with them in the future. I guess I am not the only one that
>
>> > takes this point of view either, so how much $$ did the "ban" on
>> > Scriv cost them actually ? :)
>> >
>> > JohnnyO
>> >
>> > -----Original Message-----
>> > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED]
>
>> > On Behalf Of Tom DeReggi
>> > Sent: Wednesday, May 31, 2006 11:34 AM
>> > To: WISPA General List
>> > Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible?
>> >
>> >
>> > Blake,
>> >
>> > Its not that I disagree with you, that "it is good business to take
>> > care of your customers."
>> > Nor am I defending Hyperlinktech, as we don't have enough business
>> > experience with them, to have a valid opinion. but...
>> >
>> >
>> > This isn't retail HomeDepot that we are talking about, this is
>> > distribution. In my 10 years experience previously in the
>> > distribution business, I can tell you there are not many companies
>> > that give "refunds." We also found that the companies that couldn't
>> > understand why "refunds" was
>> > bad business for distributors, usually were the ones that didn't do
>> > enough
>> > volume to matter wether we lost them. I'm not saying that I
>personally
>> > do
>> > not believe in giving refunds. I also believe its best practice to
>take
>> > care
>> > of the customer, in most cases. But that does not change the fact
>that
>> > most
>> > dealers do NOT give refunds.
>> >
>> >>Tessco, Talley. Hutton, Electrocomm.
>> >
>> > They may give refunds, but there significant hassle in getting it,
>> > that in most cases will be more costly to the buyer in time than the
>
>> > value of the
>> > refund.
>> > They also usually charge a higher profit margin on every sale than
>the
>> > smaller distributor that is competing on price, and therefore has
>more
>> > margin to justify eating the cost to give the refund.
>> >
>> > I bet the price received from Hyperlinktech was significantly less
>> > than that the Tesscos or Hutton's would have charged?
>> > When price drops, terms gets tougher. A distributor must determine
>> > which
>> > business they want to be in, and they can't be in both successfully.
>If
>> > in the price market they need to have price policies. Descretion
>needs
>> > to
>> > be taken out of the set policies, otherwise its impossible to manage
>RMA
>> >
>> > processes.
>> >
>> > There are many reasons strict policies need to be inforced for
>> > Refunds....
>> >
>> > 1. Price constantly falls based on time. And even a week or s odone
>> > the road the cost of the product may have dropped.
>> > 2. People find something cheaper after the fact.
>> > 3. Sales people may have already been paid commissions.
>> > 4. If special order product, the vendor ends up getting stuck with
>the
>> > full
>> > cost of the product sitting in inventory for a long time, while
>price
>> > drops
>> > by the time someone wants the product. Guaranteed to sell the
>product at
>> > a
>> > loss as well as tie up cash flow.
>> > 5. People often irreputably return other vendor's products. Company
>1
>> > has
>> > stock and can ship today. Company 2 has lower cost. Company 1
>product
>> > gets
>> > installed. Company 2 product when arrives gets sent back to company
>1
>> > for
>> > refund. Buyer actually makes a profit on the deal, getting a higher
>> > dollar
>> > refunded than he paid for the gear from company 2. You'd be
>surprised
>> > how
>> > often this happened. Sometimes even involving invoice forging and
>> > swapping
>> > serial number stickers.
>> > 6. The easy way to keep EVERYONE happy, is instead to just offer
>credits
>> > or
>> > replacements. It keeps everyone honest. If the buyer is really going
>to
>> > be a
>> > repeat customer, its just a matter of time before he has another
>order
>> > that
>> > he can apply the credit to.
>> >
>> > This is standard distribution policies. There are some exceptions.
>> > If the buyer bought a product that the vendor normally keeps in
>> > stock and sells a
>> > lot of, and its a product that the buyer will likely never need
>again,
>> > and
>> > the buyer didn't cause big inconvenience demanding immediate
>shipment of
>> >
>> > product for a rush order. On these cases, vendors almost always
>> > will give the refund, even if against standard policies.
>> >
>> > But there is no way you can say standard distribution policy is to
>> > give refunds. Just about every term sheet from anybody specifically
>> > says "NO REFUNDS, ALL SALES ARE FINAL". Thats jsut the reality.
>> >
>> > Unless specifically discussed otherwise in advance of shipment.
>> >
>> > If someone gives refunds, thats a plus that shows they add value.
>> > But not giving refunds does not infer wrong doing.
>> >
>> > Just my opinion.
>> >
>> > Tom DeReggi
>> > RapidDSL & Wireless, Inc
>> > IntAirNet- Fixed Wireless Broadband
>> >
>> >
>> > ----- Original Message -----
>> > From: "Blake Bowers" <[EMAIL PROTECTED]>
>> > To: "WISPA General List" <wireless@wispa.org>
>> > Sent: Wednesday, May 31, 2006 9:47 AM
>> > Subject: Re: [WISPA] Returns to Hyperlinktech.com is it possible?
>> >
>> >
>> >>A vendor that will not give a refund or credit?
>> >>
>> >> Pretty poor business practice. Many will tell you
>> >> that there is a restocking fee if the proper product
>> >> was shipped, and delivered in good condition, but
>> >> truth be known will waive that fee. They add the fee
>> >> so they can have a way to deal with purchasers who
>> >> turn out to be frequent refunders.
>> >>
>> >> Most businesses consider it a good business practice
>> >> to take care of their customers - not make life more difficult for
>> >> those customers. It may cost you a little - at one point, but the
>> >> returns on your investment by taking care of your customer are
>> >> tremendous.
>> >>
>> >> If I buy a widget from a company, and decide it
>> >> is not what I wanted, I would expect that company
>> >> to make some sort of refund, and I would be willing
>> >> to pay a small restocking fee if it was strictly my fault for
>> >> ordering something that did not fit my needs, and it was done with
>> >> no suggestions about applicablity from their staff. The company
>> >> that would not provide a refund would never see my business again.
>> >>
>> >> I know for a fact that Tessco, Hutton, Talley, and Electro-comm
>> >> does refunds.
>> >>
>> >>
>> >>>
>> >>> A refund or a credit?
>> >>> I'm not aware of many vendors that agree to give refunds. A sale
>> >>> is a sale. Just because the cost to get it shipped is near the
>> >>> profit margin, and probably more costly to process the return than
>
>> >>> the profit on the
>> >
>> >>> sale in most cases as well.
>> >>>
>> >>> Tom DeReggi
>> >>> RapidDSL & Wireless, Inc
>> >>> IntAirNet- Fixed Wireless Broadband
>> >>>
>> >>
>> >>
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