With last week's discussion on the ability of different product lines to
support simultaneous VoIP calls, I'd like to start a discussion on VoIP
as a service offering. First, a little introduction. I'm in the
planning stages of an ISP. I intend to target small/medium businesses
(no residential) in an area that is served with other technologies
(DSL). I am currently working part time doing IT for a group of small
businesses, and was just about sold on a WISP last year that offered a
voice/data plan as a package that would have saved money. We ended up
not switching after reading about some of the pending lawsuits against
the service provider!
What I am trying to figure out is the best way to offer VoIP services to
my customers. My main selling points on my Internet services will be
reliability, service, and flexibility. And yes, I do intend to back
these up. In the small business sector, it will be much easier to sell
a highly reliable Internet connection to a customer if it's providing
more than just access for lunchtime web browsing. Integrating voice and
data will both save the customer money and justify the cost of the
"dedicated" Internet line.
So, how are the service providers out there doing it now? Acting as a
reseller for a larger VoIP provider? Do you offer customers any
PBX-like features or just dial access? Looking for suggestions, things
to avoid, and a little experience here. Thanks!
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