Matt,
PBX vendors aren't Inter-connected VoIP Providers, who are required to
serve E-911 wherever they deliver service.
You point out the disadvantage of Hosted PBX, but on the other side,
when the internet is down, voicemail will still work and failover to
alternate numbers should also work.
FYI, it is VoIP or Digital Voice over cable and telco fiber systems.
Cable voice will not work when power is out.
Telco fiber comes with a UPS battery that lasts about 3 hours ;<
E911 implementations vary from county to county.
There are some counties that are not even E911 capable yet.
In all cases there are issues.
What happens if your customer takes his ATA to his cousin's or to a
conference?
If he dials 911, what happens?
Are you negligient? Depends.
There are whole issues with E-911 and CALEA that negate the ability to
have a blanket answer.
Hence, why you should talk to an attorney.
Regards,
Peter
RAD-INFO, Inc.
Matt Larsen - Lists wrote:
Lets take a step back...
I never wrote anything about offering VOIP or 911 or E911 - I merely
mentioned selling an Asterisk based phone system that is capable of
redirecting long distance calls over VOIP. The customer that I
mentioned is not getting their long distance through my VOIP system,
they are getting it through another ITSP. The customer has four POTS
lines and the 911 dialplan goes through those four lines for 911, and
those lines are the responsibility of the ILEC to take care of 911 -
e911 or otherwise. I have no more responsibility than any other PBX
vendor who installs a system that uses POTS lines.
Who is really at a lot of risk? The VOIP providers that are promising
virtual PBX services over the Internet. A local PBX unit with at
least one local line is going to always be able to get out, whether
the Internet is working or not. The virtual PBX services are heavily
dependent on the Internet connection working (and working solidly) and
are toast if the connection is running poorly or completely out.
FWIW, I will have the same e911 functionality on my VOIP offering that
the CLECs and several major VOIP carriers are using. Turns out it
isn't that hard to get setup, it just costs a fair amount to get setup
the first time around.
Matt Larsen
[EMAIL PROTECTED]
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