Vistabeam is a WISP operation based in Scottsbluff, Nebraska, with 1000+ customers and 500 miles of wireless backbone covering 40,000 square miles in Wyoming, Nebraska, South Dakota and Colorado.

We currently have openings for two positions, Lead Tech and Technical Support Specialist. Descriptions are found below. If interested, please send a resume to [EMAIL PROTECTED] Direct any questions to me at [EMAIL PROTECTED]

Matt Larsen

*Lead Tech*

*Salary and benefits:* $25-$40k salary (dependent on experience), 2 weeks vacation and 3 days sick pay, company vehicle, health insurance, cell phone, internet connection.

*Primary job responsibilities:* Management and maintenance of network and network equipment; Management of tech support processes; Management of tech support personnel; Last resort technical support; Management of outsourced installers.

*Overall expectation of duties and initiatives:*

/Equipment:/ Design, support and enforce equipment and inventory processes for network hardware, installer hardware, and customer premise equipment;Work with office manager on inventory maintenance, RMAs, equipment ordering, and equipment inventory.

/Technical Support: /
Support and enforce technical support processes for customer telephone and on-site tech support; // Support and enforce technical support processes for installs, including installer telephone, on-site, and customer account/equipment programming;
Lead support technician for installers and customers.

Chiefly responsible for primary network build-out and maintenance, including tower climbing, network monitoring, and network equipment decision-making, management, and maintenance.

This will require relocating to the Scottsbluff, NE area.

*Technical Support Specialist *

*Salary and benefits*: $7-$13 hourly (depending on experience). Cell phone, Internet connection. Health Insurance, vacation and sick pay available after 90 days employment.

*Primary job responsibilities*: Identifying, analyzing and fixing “faults” which prevent users from connecting to the Internet. Assistance as required to Lead Tech and Customer Accounts Manager.

*Overall expectation of duties and initiatives:*

* Telephone, face-to-face, and email support
* Responding to pre- and post-sales technical questions and sales questions
* Resolving customers' issues promptly and accurately
* Following-up with customers to confirm successful resolution of problems
* Helping customers to install, configure, and troubleshoot their Internet connection
* Investigating customers' network issues
* Inform clients on status of issues with network

This will require relocating to the Scottsbluff, NE area.
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