Unless I knew him really well (probably not even then) I'd not have emailed.
I'd call on an issue like this.
If I were you I'd follow up with a phone call.
laters,
marlon
----- Original Message -----
From: "Jenco Wireless" <[EMAIL PROTECTED]>
To: "WISPA General List" <wireless@wispa.org>
Sent: Sunday, December 10, 2006 6:26 PM
Subject: Re: [WISPA] I missed billing a customer for 15 months !
I just sent him an e-mail:
Hello Mr. XXX . We just did a review of our credit card billing and
realized that we have not successfully billed your account since 7/26/05.
Our credit card service tried to bill you a few times (6), but for some
reason was declined payment. Due to the timing of the catastrophic
lightning strike we had in August '05, we did not catch this situation.
We
realize that some of this is our issue, since we did not catch it, but
some
may be on your end as well for the same reason (not noticing the fact that
a
charge for our service has not been incurred for the last 15 months). We
would like to know your thoughts on how you think we should proceed with
this?
Thank you,
Me
** Note - Why do the people who seem to be the nicest you have ever met
seem
to turn in to the biggest "a-holes" as soon as there is a 1 second
"glitch"
in their otherwise perfect Internet service :-) :-) **
On 12/10/06, Jenco Wireless <[EMAIL PROTECTED]> wrote:
Thanks everyone !
On 12/10/06, Scott Reed <[EMAIL PROTECTED]> wrote:
>
> I would also go to customer and explain what happened. Most people
> expect to pay for what they get. I would probably accept what ever he
> offered, but if less than 1/2, I might suggest the 1/2.
>
> Jenco Wireless wrote:
> > Hi. About 15 months ago I had my main tower get hit by lightning
> > (catastrophic hit). It took me a little while to get all of the bugs
> > worked
> > out with the repairs. During this time I had a customer's credit
> > card
> > get
> > declined. I deactivated his card, then forgot to move him to our
> > invoicing
> > system. He never called to say "hey - I'm not getting billed"
> (imagine
> > that), and I just now did a credit card check to find this
> problem. What
> > would you do?
> >
> > a) My mistake - let it go. Bill him from the current month.
> >
> > b) Try to bill his CC for the full amount (ouch!!) (Our customers
> > sign an
> > agreement that we will automatically bill their CC monthly).
> >
> > c) Send him a bill for the full amount.
> >
> > d) Disconnect his service and let the past "un-charges" slide, then
> > charge
> > him $200 to reconnect his service.
> >
> > e) Any other ideas?
> >
> > I am opting for "a" above because it was my mistake.
> >
> >
> > Thanks,
> >
> > Brad H
>
> --
> Scott Reed
> Owner
> NewWays
> Wireless Networking
> Network Design, Installation and Administration
> www.nwwnet.net
>
> --
> WISPA Wireless List: wireless@wispa.org
>
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