He will probably be with you forever and send many new clients your way. I
find it means alot to people when you do business like that. I do alot of
bid jobs and when I finish much quicker than I alloted for I always add a
little something extra.
Superior Wireless
New Orleans,La.
www.superior1.com
----- Original Message -----
From: "Jenco Wireless" <[EMAIL PROTECTED]>
To: "WISPA General List" <wireless@wispa.org>
Sent: Monday, December 11, 2006 7:59 PM
Subject: Re: [WISPA] I missed billing a customer for 15 months !


> Thanks everyone.  The customer e-mailed back and said he had not noticed
> that he was not getting billed.  He offered to pay the full amount.  In
the
> spirit of good relations (and not getting bad PR) - I told him I would
take
> half of the bill.
>
> Thanks,
>
> Brad H
>
>
> On 12/11/06, Rick Smith <[EMAIL PROTECTED]> wrote:
> >
> > Sign em to a 2 yr contract, up his fee by x$ (with some discount tossed
> > in),
> > and be done with it.
> >
> > As a cancellation fee, charge him that year's service you missed.
> >
> > -----Original Message-----
> > From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On
> > Behalf Of Brian Rohrbacher
> > Sent: Monday, December 11, 2006 2:07 PM
> > To: WISPA General List
> > Subject: Re: [WISPA] I missed billing a customer for 15 months !
> >
> > I agree.
> >
> > I'd say, I forgot to bill you yada yada, but since I'm such a nice guy I
> > will not charge you the late fees, not disconnect you, and give you 6
> > months
> > to catch up.
> >
> > Brian
> >
> > George Rogato wrote:
> >
> > > Agreed, and I would not have mentioned any issues with my system
either.
> > > What I would do though is offer not to charge him the late fees. You
> > > do charge late fees, right?
> > >
> > > George
> > >
> > > Peter R. wrote:
> > >
> > >> This wasn't an email kind of thing.
> > >> This was a phone call or visit kind of event.
> > >>
> > >> - Peter
> > >>
> > >>
> > >> Jenco Wireless wrote:
> > >>
> > >>> I just sent him an e-mail:
> > >>>
> > >>>
> > >>>
> > >>> Hello Mr. XXX . We just did a review of our credit card billing and
> > >>> realized that we have not successfully billed your account since
> > >>> 7/26/05.
> > >>> Our credit card service tried to bill you a few times (6), but for
> > >>> some reason was declined payment.  Due to the timing of the
> > >>> catastrophic lightning strike we had in August '05, we did not catch
> > >>> this situation.  We realize that some of this is our issue, since we
> > >>> did not catch it, but some may be on your end as well for the same
> > >>> reason (not noticing the fact that a charge for our service has not
> > >>> been incurred for the last 15 months).  We would like to know your
> > >>> thoughts on how you think we should proceed with this?
> > >>>
> > >>>
> > >>> Thank you,
> > >>>
> > >>> Me
> > >>>
> > >>>
> > >>> ** Note - Why do the people who seem to be the nicest you have ever
> > >>> met seem to turn in to the biggest "a-holes" as soon as there is a 1
> > >>> second "glitch"
> > >>> in their otherwise perfect Internet service :-)  :-) **
> > >>>
> > >>>
> > >
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