You know that's not what I meant Travis! grin
Back when you bought a t-1 for your service, way back when. Sometimes it
went down. What did you tell your customers? This is really no
different.....
And the benefits from a cost, spectrum, speed of deployment far outweigh any
problems that we have. I already work with this guy on other projects and
things have gone well.
marlon
----- Original Message -----
From: "Travis Johnson" <[EMAIL PROTECTED]>
To: "WISPA General List" <[email protected]>
Sent: Thursday, February 01, 2007 7:52 AM
Subject: Re: [WISPA] Refreshing Day
Marlon,
We don't sell T1's any longer. We install our own wireless thus keeping
control of the entire connection.
Travis
Microserv
Marlon K. Schafer wrote:
Nope. We'll tell them that we're working on it.
What do you tell people when your t-1 goes down????
I'm getting $15 per month that I'd have had to pass up.
If I work with my competitors in a friendly manner, I effectively build a
MUCH larger network, for less money AND I help to keep the spectrum that
much cleaner.
We also sell access on our network to any of our competitors that
want/need it. Well all but one of them can buy access from us.
marlon
----- Original Message ----- From: "Travis Johnson" <[EMAIL PROTECTED]>
To: "WISPA General List" <[email protected]>
Sent: Thursday, February 01, 2007 6:17 AM
Subject: Re: [WISPA] Refreshing Day
And now when they have an outage, the customer will call you and what
will you tell them? "uhhhh... well.... it's not really my network, so
I'm not really sure what the problem is or when it will be fixed". :(
Travis
Microserv
Marlon K. Schafer wrote:
Yeah, a guy needs days like that once in a while eh?
I went to do an install today and found that I couldn't hit the
customer due to trees etc. While up on the roof I noticed that one of
the dozen or so ap's I was picking up belonged to one of my
competitors.
A quick phone call later and I had an IP addy from him. Got the
customer up and running. My competitor will make some money from me,
I'll get a bit from the customer, and the customer has service. A
great day all around!
marlon
----- Original Message ----- From: "Rick Harnish"
<[EMAIL PROTECTED]>
To: "'WISPA General List'" <[email protected]>
Sent: Wednesday, January 31, 2007 7:16 PM
Subject: [WISPA] Refreshing Day
Well it was 10 degrees above zero this afternoon here in northern
Indiana.
We have been having an issue on one particular tower and after
changing the
base station equipment a couple times in the last few days, I decided
to get
out from behind a desk and go out to some customer locations that were
still
having issues. Turned out to be some minor tweaking of settings but
it gave
me a chance to interface with some customers face to face.
It was very refreshing to hear compliments about our service and many
thanks
for bringing broadband out into the rural areas. These were a few
customers
that had very little service in the last few days. I almost feel like
I
should make each member of my staff go do this at least once a month.
It
really gives a guy a renewed appreciation of why we do what we do.
Eight
years ago when we started this, it was very apparent. Lately it seems
like
most people expect service anywhere they are and at a very cheap
price.
Normal phone conversations seem to leave me with a "bad guy"
impression.
"Too Much", "not fast enough", "whaddya mean, I can't get service",
"TWO
YEAR CONTRACT, no way!". Well today, shaking people's hands and
seeing the
smile on their face when everything was fixed and back to normal,
takes all
that away. Heck, I think I was happier than they were.
My last service call was to a gentleman I have known for 20 years from
a
distance. He called late in the afternoon and said he couldn't get
logged
on and that our installer had been there today to replace a radio.
He was
so complimentary on the phone about the quality work and attitude of
the
installer and the rest of my staff, so I called my wife and told her I
would
be home in about an hour. I drove 15 miles out of town and fixed the
issue
rather quickly. Same IP address, different radio MAC
address........tower
needed a reboot to get rid of the arp issue. I guess I could have
done that
from the office but this one seemed like it was better handled face to
face.
The customer was off to church as soon as I left his house and I'm
sure that
he probably told all his friends about our service and my fine staff.
Some
people just value the local support a WISP is willing to give to its
customers. It's not all about price, service like this makes
customers for
life, no matter how cheap they can buy it from somewhere else.
Oh yeah, I also backed into his mailbox on the way out the driveway.
You
know, it didn't even bother him....."I'll fix that right up tomorrow,
you go
on home now" :-)
Respectfully,
Rick Harnish
President
OnlyInternet Broadband & Wireless, Inc.
260-827-2482
Founding Member of WISPA
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