I agree with Travis on this one. For some spare cash, I work as a contractor to Walmart corporate to maintain and service the local servers, POS, wireless equipment, and other electronics. The manager is always so busy that he barely has time to deal with me or corporate. When I need more than a minute of his time I have to call corporate to force him to take the time. At the same time, other than internal operations, corporate does not care about local issues. Dont waste time with either of them and dont spend money on a lawyer - just resolve the issue on your side as long as there is a possibility to do so.
Just my .02 -RickG On 3/11/07, Travis Johnson <[EMAIL PROTECTED]> wrote:
Come on Marlon... even if all 100 customers went in and complained, the manager at Walmart is going to say "You'll have to call corporate... there is nothing I can do". Sending letters, going in person, etc. is not going to do anything. Walmart doesn't care... they are doing $1 billion in sales per day... PER DAY. Even if those 100 customers threaten to stop shopping there, it wouldn't matter. Another 100 people from that community would take their place in line (literally). Fix your system and get the customers back online WHILE trying to get them to fix their system... but don't wait for one or the other... here is what I would do: Order an h-pol omni Monday and have it shipped overnight. Start changing customers Monday morning to h-pol. Should be able to do 20 per day per tech. Contact an attorney and have a letter delivered to the Walmart manager Monday afternoon. Install the h-pol antenna Tuesday and continue switching customers. Have another letter delivered to Walmart corporate. Realize that once it hits their legal dept. you are probably 2-4 weeks for any type of a response. Credit customers for the downtime (pro-rated based on 30 days per month). This just helps your PR. Issue a press release to your local newspaper about the problem and how you were able to respond so quickly and get the problem fixed, even when Walmart did not want to cooperate. Travis Microserv Marlon K. Schafer wrote: > I'm a big fan of trying to work things out. > > In person if need be. Show up at the store and ask them if they can > at least try turning the power down etc. If they say they can't > adjust it, then they can always put in attenuators between the radio > and antennas they are using. > > If they still won't talk to you send a few customers over to talk to > the manager. > > Naturally, a good letter from a lawyer hitting them on tortuous > interference with a contract (no help on the interference side but > there are blocking access to customers issues involved here).... > > The bad publicity idea is a really good one. > > And, I'm not a fan of it, but catastrophic interference in the > neighborhood of their system is always an option. When companies are > jerks I'm not nearly as worried about putting 50 cordless phones > across the street and making a lot of phone calls. Baby monitors are > good too. I think you need to use baby monitors with directional > antennas shooting to a location on the other side of the store for a > new security offering you are thinking about! grin > > We've already almost completely stopped shopping at wally world. > Mostly because the attitudes in the stores sucks. The employees are > nice enough but rarely smile and the rest of the customers are usually > down right rude. > > In the end, they'll get theirs. What goes around comes around. > Someone will finally have had enough of their arrogant attitudes and > things will change. I know they are building stores all over the > place, and they are always packed. But someone somehow will find a > way to give the pricing with better customer service. Online shopping > may also take off in a bigger way sooner than later. > > In the end though, you have to get those customers back online. I'd > try bigger cpe antennas (I'm guessing that their system isn't gonna be > just vertically polarized) first. Another tower site closer to the > customers might also be a very good solution as it'll help you deal > with all forms of interference as you move forward. > > I'm guessing that they system isn't fhss as you should still be able > to talk to your customers, just at a slower speed. Have you pulled > out a spectrum analyzer and looked at what's really going on yet? > > laters, > marlon > > ----- Original Message ----- From: "Ray & Jean" <[EMAIL PROTECTED]> > To: "WISPA General List" <[email protected]> > Sent: Sunday, March 11, 2007 10:49 AM > Subject: Re: [WISPA] walmart rfid > > >> Travis >> Thanks for the input .that is a possible solution but not one that >> could be implemented quickly or easily.It would require a new Hpol >> omni about $2200 a climb to install it and a trip to about 100 >> customers home to change their eum antenna to h pol.This may be how >> it gets resolved but really all we need to to do is have them turn >> the power down on their equipment which only needs to reach 100 ft or >> the area of their loading dock.or drop to a 5or 10 mhz channel that >> is not on our freq of 918.4.It would be a simple problem to resolve >> if we could get any cooperation from walmart.Any ideas on how how we >> could create interference to their system to get their attention.I >> realize this is not the proper way to resolve the problem but it >> might encourge them to be better rf neighbors maybe. >> Thanks >> Ray Hill >> ----- Original Message ----- From: "Travis Johnson" <[EMAIL PROTECTED]> >> To: "WISPA General List" <[email protected]> >> Sent: Sunday, March 11, 2007 11:47 AM >> Subject: Re: [WISPA] walmart rfid >> >> >> Hi, >> >> You may want to try changing polarity and see if that helps. Often going >> from vertical to horizontal will make a big difference. >> >> Travis >> Microserv >> >> Ray & Jean wrote: >>> Hello List We have an interference problem come up this week that we >>> have been unable to resolve.Hopefully someone here has some input on >>> how to resolve it.The problem is walmart installed a rfid scanning >>> system at there loading dock which instantly raised the noise floor >>> at our 900 mhz waverider access point by 20 db which killed about 30 >>> of our weakest links.this equipment is operating across the whole >>> band so there is no way to change channels and get away from it.The >>> walmart store manager says its not his problem and refuses to call >>> the company that installed it .I called the company which is adt >>> security and they refuse to do anything unless walmart request >>> it.walmart home office will not return my calls and the regional >>> manager actually hung up on me and will not take calls from us >>> now.We have been very polite with them upto this point and gave them >>> no reason to act like jerks.Does anyone have any suggestions on how >>> to resolve this problem? >>> Thanks >>> Ray Hill >>> surfmore. net >>> >> >> -- >> WISPA Wireless List: [email protected] >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> >> >> -- >> No virus found in this incoming message. >> Checked by AVG Free Edition. >> Version: 7.5.446 / Virus Database: 268.18.8/717 - Release Date: >> 3/10/2007 2:25 PM >> >> >> -- >> WISPA Wireless List: [email protected] >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ > -- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
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