Alan Cain wrote:
What speeds and price were you offering that they picked of most of
your subs?
40.00 per month, 3 Mbps (actual). And we do offer hand holding,
antivirus filtering, spam filtering and usually free truck rolls for
problems (we only charge for the most clearly definable "not our fault"
issues, such as computer repairs).
We pride ourselves on customer service. Every one of the departing has
said "so sorry to go - loved your service". Boils down to perfect
service and perceived lowest price.
Same thing I do here. Customer service is everything. Probably one
reason we have not took a bath since both DSL and Cable turned on years ago.
We get quite a few conversions from cable and dsl to us, and that always
makes me happy. Although we do loose a few to them as well.
The majority of the time we loose to a dsl sub, it's price and it's
usually misinformed price.
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