That guy was just gaming you. Probably why the other wisp wouldn't turn
him on.
We charge first month and last month to turn on and a 30 day written
notice to disconnect. We also do not give any refunds on prepaid service
and the customer actually signs on the dotted line acknowledging this.
We also charge 175.00 in up front set up and activation fees to force
the sub to make an investment.
Too many people from the dial days have tried to beat the system.
George
Mark Nash wrote:
Have to vent on this one, although I'm taking it a little off topic.
Guy calls me up saying that another wireless company couldn't connect
him and he actually bad-mouthed that company to me on the sales call
because that company couldn't get to him for a week. He wants me to
waive my $199 installation fee because the other company did. I say no,
but we have a '30-day satisfaction policy' that will give him his money
back if he didn't like the service. So we install service within a
couple days and get him up and running. Well he calls up after 4 days
of service and my tech talks with him. He has moved and doesn't want
our service. No big deal...it happens... EXCEPT...
The dude knew about it about a half hour BEFORE my installer got there
to do the wireless installation (as he told my tech). And he said 'Mark
said that I could get my money back'. Well, I'm not going to give him
his money back due to the way he treated the resources of my business.
He knew that he was not going to take our service and expected something
for nothing. He did not disconnect due to dissatisfaction, and as far
as I'm concerned he's just going to have to learn a lesson here on basic
human treatment.
In 6 years, I've never had anything like this. Blech....
Mark Nash
UnwiredOnline
350 Holly Street
Junction City, OR 97448
http://www.uwol.net
541-998-5555
541-998-5599 fax
----- Original Message ----- From: "Marlon K. Schafer"
<[EMAIL PROTECTED]>
To: "WISPA General List" <[email protected]>
Sent: Tuesday, May 22, 2007 9:26 PM
Subject: Re: [WISPA] consumer credit checking solutions
heya Rick. Where ya been?
We just don't let people get more than a month or two into us. Then
we shut them off. Haven't had much of a problem.
Why do you want to check on people?
marlon
----- Original Message ----- From: "Rick Kunze" <[EMAIL PROTECTED]>
To: "WISPA General List" <[email protected]>
Sent: Tuesday, May 22, 2007 10:23 AM
Subject: [WISPA] consumer credit checking solutions
Anyone out there using any credit checking solutions to check the
credit worthiness of new sign-ups? Consumer credit checking or the
like?
Recommendations?
Rk
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George Rogato
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