I agree with Dawn. It is about perception.
I think most of the comment writers are the fringe and do not fit the
profile of your ideal customer.
However, a little prevention may help. Spell this stuff out in your AUP
or terms of service. Make sure the customer reads it either with a
required check box or a required initials.
Right now VZ and at&t are not having issues with their FTTx roll-outs
because the up-take is so small (less than 15%).
If they were seeing 65% or higher (don't they wish), they would already
be experiencing bandwidth constraint issues as well.
As more services move to the Internet, usage is going to increase.
Hosted Apps, Hosted PBX, Games, Back-up, email, video, IM, etc. Usage
WILL be increasing. Management of your network as well as the customer
perception is vital.
It might be wise to start thinking about selling connectivity by service
- email only, website only, heavy user, etc.
Start packaging with built-in expectations.
Regards,
Peter @ RAD-INFO, Inc.
Dawn DiPietro wrote:
All,
Talk about missing the point...The reality is that customer perception
is important and if one advertises unlimited then the customer expects
unlimited. These apps might impact customer satisfaction with your
service and they will go elsewhere if they feel they are not getting
the unlimited service they think they signed up for. At this point
only time will tell how important such apps are to your customers. If
one limits peer to peer traffic then these video on demand services
will not work and since there is no way to tell if the content is
legit or not it leaves the ISP between a rock and a hard place. The
mis perception that all peer to peer traffic is illegal is one that
has to be dealt with sooner or later. Looks to me like these apps
might make it sooner. ;-)
Regards,
Dawn DiPietro
Mike Hammett wrote:
I think this was mainly attacking the Comcast, Verizon, AT&T, etc. of
the world. We'd fit into the category of small ISP filling in the
blanks.
-----
Mike Hammett
Intelligent Computing Solutions
http://www.ics-il.com
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