Let them do the teir one support.
Else you will get calls from people who can't turn on the wireless
switch on the laptop.... or who forgot to bring a cat5 cable with
them..... ;)
Cliff Leboeuf wrote:
I have been approached by a local Hotel to provide Internet access and control
for their guest.
My concern is the 24-hour support for the hotspot/gateway. Does anyone have
suggestions on how much support may be required and how you price such service?
Do you offer 24-hour support to the hotel IT department after they are called
first by the guest, or all the guest individually place support calls directly
to you?
- Cliff LeBoeuf - 985-879-3219
- www.cssla.com
- www.triparish.net
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