Not to be long on the subject.
I went to a training class many years ago. The theme for the entire weekend:

Throwing money at a problem is not the answer.


Patrick Nix Jr. wrote:
> I'm just curious to get some opinions, how far do you troubleshoot over
> the phone with a customer before truck roll?  Case in point we have a
> cell that is about 1:45 min from our office one way, we go out yesterday
> to troubleshoot a connection problem with a single subscriber and after
> running survey on trango equip we find that a neighbor has some sort of
> 900Mhz device that is interfering.  We would have known that w/o the
> drive had we had the customer run a survey while troubleshooting on the
> phone.  We have always had a hands off equipment policy but we are
> thinking it's time to re-evaluate with the cost of fuel etc...  What are
> some others doing in this regard?
> 
>  
> 
> Thanks
> 
>  
> 
> __________________________________________
> 
>  
> 
> Patrick Nix, Jr.,
> 
> csweb.net
> 
> (918) 235-0414
> 
> http://www.csweb.net <http://www.csweb.net/> 
> 
> E-Mail: [EMAIL PROTECTED]
> 
>  
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