Hi Randy, There are three people in our support group..plus me and Ray. We're a small sales and upport team.. but that's how a company stays profitable in tough economic times. We'll add support resources as needed and as the installed base grows.
John -----Original Message----- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Randy Cosby Sent: Wednesday, February 11, 2009 12:29 PM To: WISPA General List Subject: Re: [WISPA] Need 18ghz link Can I ask an honest question about the PTP licensed gear? Tell us about the tech support department. Is it just Timo (sp?)? How many other employees are there for support? Randy John Seaman wrote: > And people wonder why I dont post to the list often. There are some > old horror stories out there but far more success stories of succesful > WISPs using Trango equipment. Josh, I am sorry to hear you had a bad > experience in the past. > > By the way we are currently having a promotion on the 5830s.. with > some of the best pricing we have ever offered on this product. If > anyone is interested in the promos let us or CTI know. > > > John > > -----Original Message----- > From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] > On Behalf Of Josh Luthman > Sent: Wednesday, February 11, 2009 12:12 PM > To: WISPA General List > Subject: Re: [WISPA] Need 18ghz link > > So when you build a Trango backhaul network you hope they don't ruin > you like they did for us trying to do use 700 dollar CPEs. > > I have not used Trango backhaul products due to the horrible > experience, cost and support for the Acess 5800 and 5830 products. > > On 2/11/09, John Seaman <j...@trangosys.com> wrote: > >> Just to clear up a few points... Daniel's claim of number of >> Trango's >> > > >> units shipped is WAY off. He has no way of knowing what we have >> shipped. Trango is a private company and as such we dont divulge >> specifics, but I can tell you that the actual shipments are FAR >> greater and a very significant portion of the links shipped have gone >> outside the US and as such you wont see them show up in the FCC >> database. Our overall numbers of links shipped may be small compared >> to Ceragon and the big guys but the product has gained widespread >> acceptance, traction and is quickly gaining momentum. Why else would >> our competitors be acting so nervous? Trango has firmly established >> itself with TrangoLINK-GIGA and APEX in the WISP market. Now we are >> also gaining excellent traction with counties, states, cities, >> utilities, as well as the US Military... These entities traditionally >> deploylargest quantities of wireless backhaul sytems, compared to >> mobile operators who deploy by far the most. (although most mobile >> operator deployments are still strictly TDM). There is no stopping >> Trango. We will continue to peck away at Dragonwave's marketshare >> and >> > > >> gradually we'll be taking larger and larger portions of it. >> Dragonwave did not ship $50mil last year, it was closer to $40Mil - >> and by the way they are losing tons of money quarter-after-quarter. >> > Trango is, and has always been profitable. > >> I actually don't have a side-by side comparison of the two products >> handy. We really should put one together. Truth is there are many >> similarities and also some key differences. For those who may not be >> aware, Trango offers two primary product lines: TrangoLINK-GIGA and >> TrangoLINK-APEX. GIGA is our split architecture system which offers >> 4 >> > > >> GigE Ports (Dragonwave 1), 8 T1 ports (Dragonwave zero). The APEX is >> the all outdoor POE product which offers a GigE port as well as a >> plug-in slot for a fiber SFP module. I have never been able to >> determine how the Dragonwave optical option works...but I dont think >> it is anything as simple as APEX (Daniel feel free to provide >> details). Both of the traffic ports (optical and GigE copper) on the >> APEX can be used simultaneously. GIGA and APEX both offer port >> priority and QoS functionality as well as rapid port shutdown. The >> multiple port option allows users to completely segregate traffic >> from >> > one port to the next. > >> Dragonwave does not have this feature. The APEX offers TRUE >> > "Hitless" > >> ACM which is Adaptive Coding Modulation which means the system will >> move to slower modulations without taking any hits. I don't believe >> that Horizon Compact offers hitless ACM. Daniel, feel free to >> correct >> > me if > >> I am wrong. Regarding the GIGA, one other point which comes up often >> is that the Dragonwave split solution (Airpair) allows only for very >> short (300 ft?) IF cable runs. TrangoLINK-GIGA allows for 1000 ft of >> cable. >> >> As for Daniel's other points: >> -Products available now: TrangoLINK-GIGA 6, 11, 18, 23 GHz. APEX 18, >> 11 GHz. 23 Ghz coming next month. >> -Power Consumption: TrangoLINK-APEX power consumption is lower than >> Horizon Compact High power version although higher than Horizon >> standard power version, which stands to reason. >> -Field Proven: Latest releases of GIGA and APEX firmware highly >> > stable. > >> TrangoLINK-GIGA has been in the field for 18 months now. >> -CLI/GUI: You can do a full link setup using only the GUI interface >> on GIGA and APEX although admitedly the CLI has more functionality. >> Our firware engineers will enhance this in future releases. The CLI >> is very much like a Cisco interface and most users are very >> comfortable in the CLI. >> -LED Allignment - the allignment tool has received rave reviews from >> most installers. One thing I'd like to mention is that our newer >> ODUs >> > > >> coming out, and all APEX models have built-in power detector in the >> ODU to make the RSSI readouts more responsive than in the earlier >> ODUs. So the LED indicator that Daniel used on his nine-link >> deployment has improved greatly in that it is highly responsive. >> Daniel if you get a chance to do another allignment I am sure you >> will >> > > >> love the LED allignment tool on the newer radios. >> - APEX output power 3-8 dB better than Horizon compact standard model. >> Horizon HP version 2.5 dB better than APEX at higher modulations >> (better at lower modulation). >> - Trango 18 Ghz covers 17.7 GHz - 18.14 & 19.265 - 19.7 GHz. This is >> 440 MHz of spectrum.. I dont know the DW spec on this, but I do know >> that I've never heard of a license being declined because there's not >> enough channels availble in the radio. >> - Daniel is the only one I've heard of complaining about the >> waveguide >> > > >> transition between he ODU and the antenna. It requires four little >> screws to put it in. Not a big deal. The only reason we don't >> attach >> > > >> it here in the factory is to enable the user the option to use a >> waveguide adapter (instead of the transition) in the event they want >> to connect the ODU to piece of flex waveguide so that it can be used >> with any dish with a waveguide flange. >> - Contact us or CTI for pricing off-list. >> >> >> >> >> John Seaman >> Trango Systems, Inc. >> >> >> >> >> >> >> >> -----Original Message----- >> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] >> On Behalf Of 3-dB Networks >> Sent: Wednesday, February 11, 2009 6:36 AM >> To: 'WISPA General List' >> Subject: Re: [WISPA] Need 18ghz link >> >> Brad, >> >> Go back through the list achieves... I think I have made my stance on >> why Dragonwave is better in my opinion than Trango. I've installed >> nine Trango Giga links... so my opinion is based on my own personal >> experience... not just the Dragonwave marketing material. I didn't >> repost these comments because many got tired of the whole >> Dragonwave/Trango battle on the list. I sent this to someone earlier >> though... I could come up with more reasons if you wish... or just go >> back through the achieves. >> >> - Volume of product sold - Dragonwave sold $50 million dollars worth >> of equipment last year... by all reports Trango sold only 100 links >> or >> > so. > >> It is not unreasonable to think that Trango may not last in the >> market, especially with them ditching their point to multi-point >> > product. > >> - Dragonwave 6GHz, 11GHz, 18GHz, 23GHz, 24GHz, and 38GHz is all >> available now. >> >> - Lower power consumption >> >> - Field Proven - Firmware releases are stable... Trango has only been >> in the field for about a year now, and firmware by many accounts is >> still buggy. >> >> - CLI/GUI - Trango GUI is not useable, all commands must come from >> the >> > > >> CLI. >> Often these commands are confusing to use. Dragonwave can be >> configured either way easily. >> >> - LED Alignment/Voltmeter Alignment - LED Alignment on Trango gear is >> not as accurate as voltmeter on Dragonwave... can make aligning >> difficult links that much harder (since you only have two digits vs. >> four). From my own personal experience on this one. >> >> - Better link margins when using the High Power product >> >> - Trango 18GHz equipment does not cover the full band... I can dig up >> the e-mail I sent to the list about this. >> >> - Dragonwave does not have a waveguide adapter between the dish and >> the ODU... this caused a few problems on the massive Trango >> deployment >> > > >> I did >> (9 >> links) >> >> The price difference is in the sub-$1k range. I don't quote pricing >> on the list unless it is an advertised special. If you want a >> quote... hit me offlist. >> >> Daniel White >> 3-dB Networks >> http://www.3dbnetworks.com >> >> >>> -----Original Message----- >>> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] >>> On >>> >>> Behalf Of Brad Belton >>> Sent: Tuesday, February 10, 2009 10:06 PM >>> To: 'WISPA General List' >>> Subject: Re: [WISPA] Need 18ghz link >>> >>> Hello Daniel, >>> >>> Well, that is disappointing as I was hoping for more substance from >>> you >>> >>> to back up your statements regarding "close" in price and >>> "performance >>> > > >>> much better". Instead you've chosen to throw a stone at a competing >>> product and run the other way. >>> >>> I guess we'll have to chalk up your comments as all show and no go... >>> >>> Best, >>> >>> >>> Brad >>> >>> -----Original Message----- >>> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] >>> On >>> >>> Behalf Of 3-dB Networks >>> Sent: Tuesday, February 10, 2009 10:49 PM >>> To: 'WISPA General List' >>> Subject: Re: [WISPA] Need 18ghz link >>> >>> I'm going to go with Jeff on this one... there has been multiple >>> threads on this topic... I think it has been beat to death. If you >>> want to talk about it offlist I'd be happy to. >>> >>> As far as the price difference... I'd be happy to quote the >>> Dragonwave >>> > > >>> and let you compare it to the published Trango deals... but my >>> personal >>> >>> opinion is that you are not paying a premium for the Dragonwave >>> > name... > >>> compared to what I would consider the benefits. >>> >>> Daniel White >>> 3-dB Networks >>> http://www.3dbnetworks.com >>> >>> >>> >>>> -----Original Message----- >>>> From: wireless-boun...@wispa.org >>>> [mailto:wireless-boun...@wispa.org] >>>> On Behalf Of Jeff Ehman >>>> Sent: Tuesday, February 10, 2009 8:08 PM >>>> To: WISPA General List >>>> Subject: Re: [WISPA] Need 18ghz link >>>> >>>> All, >>>> >>>> When comparing exactly apples to apples, there is about a 10-20% >>>> >>> premium >>> >>>> for a Dragonwave product. >>>> >>>> There are plenty of threads on this topic. I would be happy to >>>> grab a >>>> >>>> bunch for you so hit me off off-list. It really depends on your >>>> application for which product you would like to go with. I would >>>> be more than happy to walk you through everything. >>>> >>>> I try to refrain from stating opinions in a public forum. >>>> >>>> -Jeff >>>> >>>> -----Original Message----- >>>> From: wireless-boun...@wispa.org >>>> [mailto:wireless-boun...@wispa.org] >>>> On Behalf Of Brad Belton >>>> Sent: Tuesday, February 10, 2009 6:36 PM >>>> To: 'WISPA General List' >>>> Subject: Re: [WISPA] Need 18ghz link >>>> >>>> Hello Daniel, >>>> >>>> Can you elaborate in what way the Dragonwave "performance is much >>>> better"? >>>> Do you have a comparison chart you can share with us explaining how >>>> a >>>> > > >>>> Dragonwave stacks up against competing products. Namely Trango in >>>> this case. >>>> >>>> Exactly how close is "close" when you mention pricing between the >>>> two >>>> > > >>>> products? "Close" is a relative term don't you agree? So, are we >>>> talking $5, $50, $500, $5000? >>>> >>>> Look forward to your responses. >>>> >>>> Thank you, >>>> >>>> >>>> Brad >>>> >>>> >>>> >>>> -----Original Message----- >>>> From: wireless-boun...@wispa.org >>>> [mailto:wireless-boun...@wispa.org] >>>> On Behalf Of 3-dB Networks >>>> Sent: Tuesday, February 10, 2009 6:25 PM >>>> To: 'WISPA General List' >>>> Subject: Re: [WISPA] Need 18ghz link >>>> >>>> Well... >>>> >>>> I'd be happy to quote you a Dragonwave link... I think you will be >>>> surprised how close it comes to the Trango pricing... and I think >>>> the >>>> > > >>>> performance is much better (I don't want to rehash that whole >>>> > thread). > >>>> We also will take care of all of the licensing work for you. >>>> >>>> Hit me offlist if you like. >>>> >>>> Daniel White >>>> 3-dB Networks >>>> http://www.3dbnetworks.com >>>> >>>> >>>> >>>>> -----Original Message----- >>>>> From: wireless-boun...@wispa.org >>>>> [mailto:wireless-boun...@wispa.org] >>>>> >>> On >>> >>>>> Behalf Of Andrew Niemantsverdriet >>>>> Sent: Tuesday, February 10, 2009 10:08 AM >>>>> To: WISPA General List >>>>> Subject: [WISPA] Need 18ghz link >>>>> >>>>> I am looking for a good place to get an 18ghz link, where do you >>>>> guys >>>>> >>>>> suggest. Ideally the company would also procure the licence for us. >>>>> I >>>>> >>>>> am thinking I want the Trango APEX because of it cost / performance. >>>>> So if anybody has suggestions on a good company to use I am all >>>>> > ears! > >>>>> Thanks, >>>>> _ >>>>> /-\ ndrew >>>>> >>>>> >>>>> ------------------------------------------------------------------ >>>>> -- >>>>> - >>>>> - >>>>> >>> - >>> >>>> - >>>> >>>>> -------- >>>>> WISPA Wants You! 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Join today! >> http://signup.wispa.org/ >> --------------------------------------------------------------------- >> - >> -- >> -------- >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> >> >> --------------------------------------------------------------------- >> - >> ---------- >> WISPA Wants You! Join today! >> http://signup.wispa.org/ >> --------------------------------------------------------------------- >> - >> ---------- >> >> WISPA Wireless List: wireless@wispa.org >> >> Subscribe/Unsubscribe: >> http://lists.wispa.org/mailman/listinfo/wireless >> >> Archives: http://lists.wispa.org/pipermail/wireless/ >> >> > > > -- > Josh Luthman > Office: 937-552-2340 > Direct: 937-552-2343 > 1100 Wayne St > Suite 1337 > Troy, OH 45373 > > Those who don't understand UNIX are condemned to reinvent it, poorly. > --- Henry Spencer > > > ---------------------------------------------------------------------- > -- > -------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > ---------------------------------------------------------------------- > -- > -------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > > > ---------------------------------------------------------------------- > ---------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > ---------------------------------------------------------------------- > ---------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ > -- Randy Cosby Vice President InfoWest, Inc work: 435-773-6071 email: rco...@infowest.com http://www.linkedin.com/in/randycosby ------------------------------------------------------------------------ -------- WISPA Wants You! 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