Do they happen to have a managed switch or do you have a managed switch you can temporarily put in to prove it is not your service? I would check the error counters on the interface and be SURE it isn't wiring in their facility. The best thing you can do to trouble-shoot is to break everything down into small "systems" and test each piece until you find the culprit.
I don't know how your wireless network is set up, but even if you are using PPPoE, I am sure you set up the MTU to the correct number. It could be that you need to change the MTU on the device, but it would error every time, not intermittently. You might put a static IP on their connection and get PingPlotter and find out the packet loss at different times of the day to their exact location and see if you see anything going on at the end of day. Good luck, Eric Rogers Precision Data Solutions, LLC (317) 831-3000 x200 -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Martha Huizenga Sent: Monday, April 13, 2009 5:02 PM To: WISPA General List Subject: [WISPA] Anyone have trouble with customers batching credit cardpayments? Hi, We have a client who can't send his batched credit card payments. It's sporadic - not every night, so we can pinpoint it to a definite problem on our network. The credit card software company has upgraded the software etc and says it's a problem with their Internet. Thought I would see if anyone else has had an issue with this. Thanks Martha -- Martha Huizenga DC Access, LLC 202-546-5898 */Friendly, Local, Affordable, Internet!/**/ Connecting the Capitol Hill Community /* ------------------------------------------------------------------------ -------- WISPA Wants You! Join today! http://signup.wispa.org/ ------------------------------------------------------------------------ -------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: [email protected] Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
