LOL Yeah, we get a LOT of calls that the office gals cant fix. I'll ask if the customers have already rebooted etc. They'll say yes.
So I'll go through the routine of having the customer power cycle everything. "OK, did you pull out the power plug for the little white box with a green light on it?" Customer: "Yeah, I just did that but I'll do it again." Next thing you know it's all working fine. The girls HATE it when that happens. Customers just say yes to everything. If they'd just give accurate answers we could be so much more helpful and get things done much faster! As for weather, I spent about 14 hours on Tuesday doing repair work from a couple of storms over the weekend. Power supplies, routers, ethernet adapters etc. A couple of radios. The strangest was when a radio power supply would blow and the ethernet adapter in the computer would blow, but nothing would happen to the router that was in the middle. Go figure. The blown ethernet was 100% HP or Dell on board ethernet adapters. I've seen quite a few of the Dell's go. Fortunately none of the failures was my gear. Knock on wood. I was down there with my bucket truck for part of one of them. In the day the lightning would light things up and we could hear the thunder inside the truck at 60mph. Amazing stuff. One lady that I talked to said she'd lived in the area since the 60's and could count on one hand the number of worse storms that she's seen. Probably with fingers left over. marlon ----- Original Message ----- From: "Mark Nash" <markl...@uwol.net> To: "WISPA General List" <wireless@wispa.org> Sent: Wednesday, June 10, 2009 11:26 PM Subject: Re: [WISPA] Crazy Weather > yeesh... I had a guy call today. Asked him to reboot his computer. He > said that he did. When we asked him "are you sure you rebooted your > computer", he asked "how to I do that?". > > This business would be great if it weren't for the customers, sometimes. > ;) > > Mark Nash > UnwiredWest > 78 Centennial Loop > Suite E > Eugene, OR 97401 > 541-998-5555 > 541-998-5599 fax > http://www.unwiredwest.com > ----- Original Message ----- > From: "Rick Harnish" <rharn...@onlyinternet.net> > To: "'WISPA General List'" <wireless@wispa.org> > Sent: Wednesday, June 10, 2009 4:30 PM > Subject: [WISPA] Crazy Weather > > >> This isn't weather related, but we had an interesting tech call the other >> day. >> >> >> >> The customer said he had Dark Internet, the technician, curious to why he >> called it Dark Internet asked what he meant. He said he only has >> Internet >> when it is dark out. Well, this call was made during the day and >> obviously >> his Internet was not working at the time. The technician could not see >> the >> client radio from the AP so he had him check the power supply and POE. >> The >> customer said it was plugged into the wall but there was no light on the >> POE. While troubleshooting, the customer said I can't see what I am >> doing, >> I need to turn on the lights. Miraculously, when he turned on the light >> switch, the POE light came on and his Internet service started working >> again. >> >> >> >> Imagine that! >> >> >> >> Rick Harnish >> >> >> >> From: motorola-boun...@wispa.org [mailto:motorola-boun...@wispa.org] On >> Behalf Of Ken Hohhof >> Sent: Wednesday, June 10, 2009 6:27 PM >> To: Motorola Canopy User Group >> Subject: Re: [Motorola II] Crazy Weather >> >> >> >> This has been the wettest spring in memory here west of Chicago. Some of >> the farmers still have not been able to work their fields because they >> are >> too wet. That makes them over a month late to plant, it's getting to >> where >> it will be too late to plant anything in those fields. Not the usual >> crops >> of field or soybeans. They are starting to talk sweet corn or limas. I >> guess they could always plant hay. Our biggest business customer is a >> fertilizer dealer and they don't know day to day what things will be >> like, >> if it rains the farmers don't spread fertilizer, if it is dry for a >> couple >> days then they can't handle all the orders. They do all the custom >> fertilizer mixing via VPN to a central application server. I was just >> out >> to a location where their PIX501 stopped talking to the Canopy SM, I >> finally >> had to put a switch inbetween. Not a negotiation problem, just plain >> strange. >> >> >> >> Unfortunately lightning and tornados are not limited to spring. The last >> few years we have been hit in June/July, even a really bad lightning >> storm >> at Christmas time. We have had tornados and microbursts that have picked >> up >> silos and dropped them on the opposite side of a barn. >> >> >> >> The storm a couple days ago I had one customer router blow, and one old >> Tranzeo radio. >> >> >> >> I also had a customer call today because they went to Florida for the >> month >> of March, they have been back since the beginning of April, and their >> Internet has not worked since then. I actually left a phone message for >> them in April, they are an older couple anb honestly I was worried they >> had >> died or something. Oddly, another Tranzeo customer. All they had to do >> was >> power cycle the radio. But waiting 2.5 months before calling? >> >> >> >> ----- Original Message ----- >> >> From: Steve D <mailto:bigd...@gmail.com> >> >> To: Motorola Canopy <mailto:motor...@wispa.org> User Group >> >> Sent: Wednesday, June 10, 2009 5:10 PM >> >> Subject: Re: [Motorola II] Crazy Weather >> >> >> >> As I was reading this very thread, the first big boom of thunder of the >> year >> shook my office! >> >> -Steve D >> >> >> >> On Wed, Jun 10, 2009 at 3:01 PM, Dylan Bouterse <dy...@corp.power1.com> >> wrote: >> >> That sounds like an average afternoon here in Central Florida. We dread >> "the >> season". Fortunately today has been rather calm..so far. >> >> http://en.wikipedia.org/wiki/Florida#Climate >> >> "Florida's nickname is the "Sunshine State", but severe weather is a >> common >> occurrence in the state. Central Florida is known as the lightning >> capital >> of the United States, as it experiences more lightning strikes than >> anywhere >> else in the country." >> >> L >> >> Dylan >> >> From: motorola-boun...@wispa.org [mailto:motorola-boun...@wispa.org] On >> Behalf Of Doug Clark >> Sent: Wednesday, June 10, 2009 5:52 PM >> To: Motorola Canopy User Group >> Subject: Re: [Motorola II] Crazy Weather >> >> >> >> >> Its been thunderstorms and massive rain here, I have been fielding non >> stop >> calls >> >> with blown routers and ethernet cards :o( >> >> >> >> -------Original Message------- >> >> >> >> From: Matt Larsen - Lists <mailto:li...@manageisp.com> >> >> Date: 6/10/2009 3:44:24 PM >> >> To: WISPA General List <mailto:wireless@wispa.org> ; Motorola Canopy >> <mailto:motor...@wispa.org> User Group; w...@part-15.org >> >> Subject: [Motorola II] Crazy Weather >> >> >> >> Storm #2 rolling in today.... >> >> >> >> We've already had three tornado warnings and at least one on the ground >> >> within three miles of my house. Amazingly enough - nothing is down >> >> other than one site that had a brief power outage. New 9 mile 19ghz >> >> link on 2' dishes faded from -48 to -70 for a while and then came back >> >> within a few minutes. Seems like we have had rain and lightning almost >> >> every night for the last two weeks. I can't help but feel that we are >> >> very fortunate that we have only had to replace a couple of radio units >> >> since it all started. >> >> >> >> This is the most rain we have gotten here in probably ten years or so. >> >> Anyone else seeing weird weather so far this year? >> >> >> >> Matt Larsen >> >> vistabeam.com >> >> >> >> >> >> >> No virus found in this incoming message. >> Checked by AVG - www.avg.com >> Version: 8.5.339 / Virus Database: 270.12.60/2166 - Release Date: >> 06/10/09 >> 05:52:00 >> >> >> >> >> -- >> -Steve D >> >> No virus found in this incoming message. >> Checked by AVG - www.avg.com >> Version: 8.5.339 / Virus Database: 270.12.61/2167 - Release Date: >> 06/10/09 >> 18:30:00 >> >> >> >> -------------------------------------------------------------------------------- >> WISPA Wants You! 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