Email? We don't need no stinkin' email!
We gave up email hosting. We were sending invoices via email and lots of
the customers were never getting them because they never used the email
address we gave them, they were mostly using Yahoo online! The user
accounts were jammed packed of just junk mail and such because they never
grabbed mail from their box. Well! After some thought, we stopped giving
out email addresses and giving them a list of free email sites such as Gmail
and yahoo. ("In an effort to keep our prices as friendly as we can.....
blah, blah, blah.....) We grandfathered the existing users and hosted them
but eventually they all moved to the free providers also. So now what? No
more support calls on the email, I can tell ya that! More than half of our
trouble tickets went away. I no longer have to recite to grandma how to
reenter her user name and password just because the grandkids wiped it out
of her incredimail. YES!!!
-----Original Message-----
From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On
Behalf Of Marlon K. Schafer
Sent: Friday, June 26, 2009 11:33 AM
To: WISPA General List
Subject: [WISPA] OT, pesky email stuff
Hi All,
What are you guys doing for email these days? I LOVE my setup for it's
reliability, ease of use etc.
Hacked customer accounts and virus's are killing me though. We don't catch
things until 100,000s of messages go out and we get black listed. This has
now happened 3 or 4 times in the last couple of years.
My server admins aren't coming up with a solution to this other than to
limit cc's to 25 per message. We did that once before and my phone rang off
the hook because people can't send jokes to their friends.....
The other thing that makes it hard is that the log files that I get (up to
40 megs per day!) don't list the authenticated sender, only the reply
address. So I see tens of thousands of messages from a user that's not even
mine (faked info). sigh
We use Courier MTA.
My thought is to set the server to allow a max of 1000 messages per day per
user. And to somehow make the log file ONLY send me the number of messages
received per a user, and the number sent, user name and ip addy of all those
sending. Twice now I've asked about that idea and gotten no response from
the server admins.
Suggestions?
laters,
marlon
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