Hi All, We mostly like our freeside install. I can't handle freeside the company anymore though.
It's been a year now and our credit cards still won't run. Both sides tell me that the other side won't contact them. sigh I finally was able to afford the new radius server we needed (the old one is doing too much and is over 4 years old) and now I can't get radius finished up. That's been at least 2 maybe 3 weeks. Much longer if you count delays on my end.... I sometimes hate not knowing how to set all this stuff up :-). When we first got freeside we told them that we HAD to have the new FCC 477 data included with all customer records AND a report in the FCC's desired format. They put custom data fields in for us but no report! I can't get the data back out. Now, we have to report the info to the FCC and we're being told that we need to upgrade to the latest version of freeside. It won't use our census tract data, the mechanism has been automated. So we just spent a year with a 1 day per week employee, typing info into freeside and part of it is being dumped. I don't think we'll be able to override the automatic census mechanism even though our experience so far has been that ALL automated conversions are roughly 50% wrong. We've even had people show up in the wrong state! ug We also have a couple of searches that we have to be able to do. And a custom form or two. Freeside is ghastly expensive for thier time and they take weeks sometimes months to even give us a quote. I'm "THIS" close to writing off the entire company and any product they ever produce and just hiring the extra help I'll need to keep quickbooks, access, excel, and our other stand along applications going. It'll be far less stressful. I've talked to a couple of guys that use freeside and have offered to help us get some of this working but so far none has actually come though with any actual work. Is there a GOOD freeside tech out there that has a good attitude toward his customers that aren't able to do their own fine tuning? We need some hand holding and have some requirements that apparently others don't care about (little things like the ability to sort customers based on what tower they are on....). I have GOT to get this project wrapped up or toss it out and start over with something else. Call us, we'll tell you what we need help with, tell me what it'll cost. If I can afford you your hired.... It'll be very helpful if you are known on the list or at least have references that are known here. HELP!!!!! thanks marlon 509.988.0260 -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
