Yep.  And I know better.

I have that unwritten rule but I gave in to a kid.  Kids suck.


----- Original Message ----- 
From: "Nick Olsen" <[email protected]>
To: "WISPA General List" <[email protected]>
Sent: Thursday, April 22, 2010 10:18 PM
Subject: Re: [WISPA] Today I fied a customer and I liked it! WAS An Old 
Woman


> Bending backward, Or in any direction only leads to bad things...
>
> Nick Olsen
> Network Engineer / Customer Support
> (321) 205-1100 x106
>
> ----------------------------------------
>
> From: "Robert West" <[email protected]>
> Sent: Thursday, April 22, 2010 9:55 PM
> To: "WISPA General List" <[email protected]>
> Subject: Re: [WISPA] Today I fied a customer and I liked it! WAS An Old
> Woman
>
> Ah...........  But it got better today.
>
> This customer was the ONLY one on a very NEW AP.  Teenage grandson begged
> and begged to be installed.  I never install a paying customer until I 
> test
>
> and test and tweak with a volunteer and it's perfect and near bullet 
> proof.
>
> But "Josh" begs and I bend the rules.  Told my cousin, who was my
> volunteer,
> I'd be back after I get this kid all fixed up.  So I go to boys house.
> Lives with grandparents.  The place is like a postcard.  Very unbelievably
>
> anal.  Calculations put me 20 feet up for bottom of Fresnel.  Grandpa says
>
> "Nope", can't put it on the house.  (2 story, tall place)  No antenna
> tower.......  Well too bad then.  But "Josh", 15, makes the sad story to 
> me
>
> so I bend again and spring for a 4 foot hole, 6 bags of cement, 40 foot
> mast, ect..........  Way out back behind the shed.  Tell them all it will
> take probably a week to get it all set to be perfect.  Well here it is,
> been
> a week.  Of course, grandma yells at me last night, has a big attitude.
> Today, boy calls, "Internet not working"  Attitude again. (I'm monitoring
> all day, problem is obviously is with his PC)   I remind him that old man
> said no house mount (has a very nice big chimney to clam on to)  and I was
>
> monitoring the signal all day today, and I was.  Has a -74 ALL DAY!  He's 
> 7
>
> miles out with trees........  But still very good signal.  So teen boy,
> "Josh" tells me "Grandpa said that if you don't come out right now to fix
> it
> you need to come tomorrow and take everything out including "the pole"
> because it's UNRELIABLE"
>
> Oppps!  Said the wrong thing.  I closed the store, went home and picked up
>
> my saws all, drove out.......  Pulled out the big cable cutters........
> Josh boy comes over on his ATV........  "What ya think is wrong?"  I
> say.......  "I'm sorry, grandpa says we're unreliable so I'm just gonna
> help
> you all out and take it all down.
>
> Deer eyes in the headlights.
>
> Bluff called.
>
> Cut the cable, took down top section.  Grandpa comes out.  "Sorry we
> weren't
> reliable sir, I told you it would take about a week but I don't want to
> cause you anymore pain........."
>
> "Uh, uh, uh......."  He says.
>
> Sawsall.  Last section.  "Josh, can you go get me the power injector and
> power supply?"  Okay.......
>
> In and out.
>
> YOU'RE FIRED!
>
> I'm working on a clause in our terms of service concerning "Unreasonable
> Customers".  From now on, I reserve the right to fire unreasonable
> customers.
>
> The truth is, I really don't give a damn if I provide quality internet at 
> a
>
> more than reasonable price to people who are jerks to us.  Life is too
> short.  I'm a nice guy, (Too nice, so says Gene Kelly...  YO, GENE!)  I'm
> done with unreasonable, pushy people.  They need to sign a "I Won't Be A
> Jerk" agreement.  And yes, I'm making one.
>
> Enjoy.
>
> Bob-
>
> ----- Original Message ----- 
> From: "RickG" <[email protected]>
> To: "WISPA General List" <[email protected]>
> Sent: Thursday, April 22, 2010 1:44 PM
> Subject: Re: [WISPA] An Old Woman
>
> That as good as the old man who asked my installer if he was spending
> the night since its so late!
>
> On Thu, Apr 22, 2010 at 12:46 AM, Robert West
> <[email protected]> wrote:
>> An old woman yelled at me tonight.
>>
>> "It's Ten O'clock, it's time to come down!"
>>
>> I work 24 hours a day. Old woman pissed me of.
>>
>> Had to share.
>>
>> Almost took my anenna home with m.
>>
>>
>>
>>
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