PICNIC Used that one too, back in the day once the end users became savvy to the ID 10 T
HA! -----Original Message----- From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On Behalf Of Matt Larsen - Lists Sent: Wednesday, June 09, 2010 11:55 PM To: WISPA General List; Mikrotik discussions Subject: [WISPA] Customer ID-10-T problems So we get an angry call from a customer demanding that we come out to fix their computer, because their Internet hasn't worked for a couple of months. Check the system logs, and yes - her link has been down for 13 days. Since we have an automated system that calls every two days when a customer is down for 48hours or longer, and then we have office staff call nearly every day after that period until we get an answer. At fourteen days, she had received no less than eight phone calls, none of which had been answered. We are very proactive about customer outages. Customer also had a long history of not responding to phone calls and had twice not been at home when our tech made the 50 mile round trip to her house. There was a bit of a history there. Now that we had her on the phone, we dropped everything and sent the nearest available tech to look at the problem. She has no idea how much of an effort that is right now because we have had THREE major hailstorms and multiple tornadoes come through our area in the last two weeks and all of our service staff and contractors are booked solid for two weeks to deal with radios damaged by the storms, ripped off of roofs, or "re-aimed" by the strong winds. It all boiled down to two simple things, one that is very common and one that we had never come across before. 1) Her POE was plugged in backwards. 2) After plugging in the POE, she was still getting a "page could not be displayed" page in Internet Explorer. Tech sat down and started doing some testing to see what was going on. Pings were fine, email seemed to work fine, technician's laptop got on and was able to do everything normal on her connection. Plugged it back into her computer and got the same error. Tech puts in our home page and it comes right up. Checks browser settings and find out that she had set her HOME PAGE to the dnserror.htm file (IE - the file that comes up when DNS isn't working) - which was putting up an error everytime she started her browser. #...@#$%@#...@#$%@#!!!!!!!!! Her next bill will have a $35 service call attached to it. I'd like to deliver it wrapped around a large rock through a window, but we will probably just put it in the mail. Matt Larsen vistabeam.com ---------------------------------------------------------------------------- ---- WISPA Wants You! Join today! http://signup.wispa.org/ ---------------------------------------------------------------------------- ---- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
