Patrick, The short answer to your question is NO... This feature is part of the "Best Effort Service" provided to Consumers. Thus the classification 'Consumer Class'.
As frustrating as this is for Techies, this is also one of the primary reasons why the Tech folks who work for such service providers tend to choose local ISP/WISP alternatives. At one time, on our DSL Network, in the heydays, we had a number of Techies from AT&T and other providers on our network. We used to have 'comical' conversations with them.. they would tell you what is wrong, but would hesitate to tell you as to how they know what is wrong.. and after a while of pressing on them they would admit that they worked in Tier 2 of other Service Providers. But come to think of it, I end up doing similar with the AT&T & Comcast Tech's that come out to fix the issues.. :) Faisal Imtiaz Snappy Internet & Telecom On 9/21/2010 11:33 PM, Patrick Shoemaker wrote: > So, occasionally I have DSL, FIOS, or cable circuits installed as > backups or for out of band management purposes. Every now and then, > there is an problem such as a DSL circuit with noise causing errors, or > a problem in the ISP's backbone causing packet loss. Reporting this to > 1st tier support personnel is a huge time waster, as the discussion > usually goes something like: > > Me: I'm experiencing packet loss at hop X within your network > Support: Can you browse the Internet? > Me: Yes, but... > Support: Okay, please try rebooting your modem. > ...Etc, etc. etc. until I give up > > Example from tonight--on my home FIOS connection it appears that the > Verizon/Google handoff in Ashburn is saturated or otherwise borked and > is experiencing 25% packet loss. See attached. > > Anyone have tips for getting problems like this reported to the people > capable of handling them without suffering through explaining what a > packet is to tier 1 support personnel? > > > > > > -------------------------------------------------------------------------------- > WISPA Wants You! Join today! > http://signup.wispa.org/ > -------------------------------------------------------------------------------- > > WISPA Wireless List: wireless@wispa.org > > Subscribe/Unsubscribe: > http://lists.wispa.org/mailman/listinfo/wireless > > Archives: http://lists.wispa.org/pipermail/wireless/ -------------------------------------------------------------------------------- WISPA Wants You! Join today! http://signup.wispa.org/ -------------------------------------------------------------------------------- WISPA Wireless List: wireless@wispa.org Subscribe/Unsubscribe: http://lists.wispa.org/mailman/listinfo/wireless Archives: http://lists.wispa.org/pipermail/wireless/
