Only thing is... he is reporting that the use of the phone does not disconnect service, just the ringer ringing disconnects it. I'm not sure that the Ringer has anything to do with the 2.4Ghz spectrum block. Or I should say, it would not use anymore spectrum ringing than Talking. I'd guess talking would use more, with a constant stream going. Buying a new phone could replicate the ringer problem.
I'd first confirm that it is in fact for sure just the ringer causing the problem. Make sure its not a power related thing or something like a radio power supply in same port as phone power supply, causing something to reboot, etc. If your CPE has logs, check them to verify if association was actually lost. Most 2.4G phones that dont have selectable channels usually have sutomatic selecting channels that select channel at a specific step. For example, powering on the unit when the handset is in place, or hitting the find receiver button, when handset is in place, or what ever mechanism it uses. What you want to do is generate wifi noise on your Internet CPE radio or LAN WIFI channels (persistent pings), so that when the phone searches for a channel, it can hear noise on your channels, and can select something different. My advise is to get the model number of phone before going on site, and using Internet to download the manual to review before initiating the tech support insodent with the consumer. Use phone support, to walk the end user through the proceedure of resetting the phone channel. The advantage of attempting a basic fix with the customer involved is that it gives you an opportunity to educate the customer, to possibly avoid future unnecessary tech support calls. Although I would agree that buying the end user a new phone would be more cost effective than timely tech support on the WISP's dollar, I'd argue that WISP offering to pay for the phone would be a mistake, as it sets the presidence that you are willing to pay for things that aren't your problem. The next thing you know you are buying customers new free routers and wifi cards everytime there are unexplained issues with service. What I'd recommend is recommending to the client that "they" buy a new phone, because phone are cheap, and maybe recommend a better brand. (Once you determine what a better brand is, such as Dect6 ones recommended.). Tom DeReggi RapidDSL & Wireless, Inc IntAirNet- Fixed Wireless Broadband ----- Original Message ----- From: "Josh Luthman" <j...@imaginenetworksllc.com> To: "WISPA General List" <wireless@wispa.org> Sent: Monday, December 26, 2011 3:32 PM Subject: Re: [WISPA] Cordless Phone Ring Interference Definitely DECT phone. Version doesn't matter - it's all in the 1.9 band. Josh Luthman Office: 937-552-2340 Direct: 937-552-2343 1100 Wayne St Suite 1337 Troy, OH 45373 On Mon, Dec 26, 2011 at 3:31 PM, Leon D. Zetekoff <wa4...@arrl.net> wrote: > I would concur with this too > > Sent from my iPhone > > On Dec 26, 2011, at 3:29 PM, "Brian Webster" > <bwebs...@wirelessmapping.com> wrote: > >> With the price of cordless phones now days and the cost of your customer >> support time, I would just buy them a new phone. If you get a DECT 6.0 >> version you are certain not to have problems. Those are used exclusively >> in >> the guard bands around the 1800 MHz PCS frequencies and are set aside >> specifically for cordless phones only. It's also fairly cheap to get a >> multi >> extension set. >> >> Thank You, >> Brian Webster >> www.wirelessmapping.com >> www.Broadband-Mapping.com >> >> >> -----Original Message----- >> From: wireless-boun...@wispa.org [mailto:wireless-boun...@wispa.org] On >> Behalf Of Scott Reed >> Sent: Monday, December 26, 2011 3:11 PM >> To: WISPA General List >> Subject: [WISPA] Cordless Phone Ring Interference >> >> I have a customer that has determined that every time the phone rings, >> the >> Internet goes down. Once the phone is answered, the Internet works. We >> are >> using 2.4GHz to the house, with an integrated Arc panel on the roof. >> The customer has checked and the phone does not have a channel selection >> button. >> Anyone have suggestions as to how to get the phone to not kill the >> wireless >> link? >> >> -- >> Scott Reed >> Owner >> NewWays Networking, LLC >> Wireless Networking >> Network Design, Installation and Administration >> >> >> >> Mikrotik Advanced Certified >> >> www.nwwnet.net >> (765) 855-1060 >> (765) 439-4253 >> (855) 231-6239 >> >> >> >> >> ---------------------------------------------------------------------------- >> ---- >> WISPA Wants You! 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