Our support forum is only accessible to our customers so it doesn't draw or deter potential customers. Most of the users that post there use it as an alternative to picking up the phone and calling our support group. Some users use it to lash out when they're upset. I always feel it's better to give them a non-global place to vent. They're going to vent somewhere. I'd rather have it be where only or existing customers can see it rather than on a global forum like broadbandreports.com
Our experience has been good On 2/23/2012 3:21 PM, Roger Howard wrote: > Do any of you wireless operators out there provide a forum on your > website for your users? How has your experience with this been? Does > it help with getting the word out to everyone that you are awesome, or > do the few problems take over and make you look bad? > > Recommended, or not? > > Thanks, > Roger > _______________________________________________ > Wireless mailing list > Wireless@wispa.org > http://lists.wispa.org/mailman/listinfo/wireless _______________________________________________ Wireless mailing list Wireless@wispa.org http://lists.wispa.org/mailman/listinfo/wireless
