I apologize for the duplicate post and my slow response. I have been out of commission the last 2 days and Carlo's inability to start the thread originally (he received a failure message and assumed it did not send, but I guess it was waiting on a moderator's approval) prompted me to write my original post.
We are still experiencing the problem. Let me try to answer all of the questions in this email. We are only seeing the problem on about 1% of our customers. The problem is not isolated to a single tower, router, radio model, browser, OS, etc. We are not using caching. We are good on packet loss. We do use Trango licensed links on some of the towers. We are not "masquerading ALL of my clients to one IP address." Websites that see it is not only happening on SSL pages. MTU looks good. I am now hearing that the customers can't even do software updates. The strange thing is that it is only happening to less than 1% of our customers. I would think that if it were a radio issue, it would affect all of the customers... Am I thinking about this the wrong way? This happened to us about 6 months ago, and it fixed itself in about 3 days... And we never figured out what it was. I appreciate all the input that you all have contributed, even though it did look like I was ignoring you all... Migraines will take me out on occasion. Thanks all! -Mark On 5/11/12 6:46 AM, "Chuck Hogg" <[email protected]> wrote: FYI, a thread was started on this by Mark@Socaltelephone and multiple people have responded. Multiple people responded with things to check and Mark has yet to respond back at any attempts to isolate the issue. We're all here to help, but let's not create multiple threads on the same issue from the same company. Regards, Chuck On Fri, May 11, 2012 at 9:09 AM, David Hannum <[email protected]> wrote: Have you checked your network for packet loss? Dave On May 11, 2012 8:44 AM, "Carlo A. Benavides" <[email protected]> wrote: I hope someone can give an idea what to look for with our current issue. Pages will not load properly (attached screenshots). i.e. youtube.com <http://youtube.com> video boxes are just solid black with no way to play, this includes videos on msn, yahoo, etc... Also most of times the page does not load properly (see attached)... If someone is able to login to the yahoo email they cannot check boxes to delete messages and with hotmail they cannot select the emails at all. So far I have gotten 10-15 calls with this issue with no obvious thing in common (antivirus, internet security, CPE's, routers, tower site) at one point I thought it came down to Netgear routers but after having a customer bypass it, issue still occurred... This issue started for all customer on the same day (last Wednesday)... Thanks, Carlo A. Benavides Southern California Telephone Co. 27515 Enterprise Circle West Temecula, CA. 92590 Office (951) 693-1880 <tel:%28951%29%20693-1880> Fax (951) 693-1550 <tel:%28951%29%20693-1550> Cell (951) 551-7189 <tel:%28951%29%20551-7189> _______________________________________________ Wireless mailing list [email protected] http://lists.wispa.org/mailman/listinfo/wireless _______________________________________________ Wireless mailing list [email protected] http://lists.wispa.org/mailman/listinfo/wireless -- Thanks! Mark Theis Chief Technology Officer Southern California Telephone & Energy - SCT&E 1278 Glenneyre Street #76 Laguna Beach, CA 92651 Direct: 951.294.5112 | Cell: 951.545.1013 | Fax: 949.715.5511 http://socaltelephone.com [cid:3419574658_18907566]
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