Josh,
Thanks a bunch! These all seem to be oriented toward a scenario where the WISP owns the link and is responsible for meeting uptime and latency metrics. In our case, the links are being sold to the customer for intra-campus connectivity, and they will just contract us to perform annual link maintenance and software upgrades, respond in emergencies, etc. So what we’ll be providing in this case will be more of a professional service than a service provider service. That’s the kind of contract we need to draft. Thanks again for replying. Have a good weekend! Adam From: [email protected] [mailto:[email protected]] On Behalf Of Josh Reynolds Sent: Friday, May 03, 2013 12:10 PM To: [email protected] Subject: Re: [WISPA] maintenance agreements? Examples & Info: http://www.verizonenterprise.com/external/service_guide/reg/cp_managed_wireless_lan_sla.pdf http://www.utexas.edu/its/sla/sla.php?id=1117 http://www.techrepublic.com/article/what-to-include-in-your-service-level-agreement-with-your-wireless-isp/1037286 http://www.phoenixinternet.com/PDF/BusinessWirelessAgreementSLA.pdf http://www.ynetwireless.com/wireless-sla.php Hope these help. -- Josh Reynolds WISP Engineering Liaison Performant Networks phone (305) 968-6351 email [email protected] <mailto:[email protected]> <http://www.performantnetworks.com/images/Performant-Networks.png>
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