Joe, in the small print, you have the optional service maintenance agreement. What does that entail for your customers?
thanks heith mnw From: Joe Miller Sent: Wednesday, September 25, 2013 12:16 PM To: 'WISPA General List' Subject: Re: [WISPA] packaging suggestions Here is what we did, see attached. From: [email protected] [mailto:[email protected]] On Behalf Of heith petersen Sent: Wednesday, September 25, 2013 12:00 PM To: WISPA General List Subject: [WISPA] packaging suggestions I just got off the phone with a customer. I made some adjustments to his SM the other day to make netflix work. He called back today to tell me it works good but his direct tv showtime package is OK but not great. I kind of wanted to ask him what the hell gives dish net the right to sell you a service that rides on my back bone where I do not make anymore money for your additional use of my service. Anyways I got that off my chest. So our situation has been for years residential customers pay a flat rate, we have no speed or usage based packages. When the customer calls about netflix I make throttle adjustments in the SM to make them happy. Well eventually I have an overloaded AP, then I have to either sectorize or add a different frequency, add higher capacity BHs out of my pocket, just to keep my customers happy at the same price we have been charging for 10 years. (We recently, since going to new billing service, added a $2 paper fee for non emailed invoices and I get crucified by the same customers every month). Ideally I want to get away from mechanical throttles. We are in the middle running our authentication thru our new billing system, and converting bridged to fully routed. You know, the things we should have been doing from day one. Anyways, once we get things squared away, what’s a common practice on doing packages? If you have basic customers out there that do not stream or use tons of bandwidth would you keep them at the current rate, or drop the rate and throttle them tight? I would assume that we would want to offer an increased package to known streamers, maybe throttle them down to a basic level and wait to hear from them when they are willing to upgrade their package? I would then anticipate that making the expenditures to provide them with the service would be worth the venture. Anyways just looking for some suggestions. There is always time to do it right the second time around heith mnw -------------------------------------------------------------------------------- _______________________________________________ Wireless mailing list [email protected] http://lists.wispa.org/mailman/listinfo/wireless
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