Lots to discuss on that subject, more features and pro's and cons to list.  To 
boil it all down in my experience there are really two worth looking at.

1. Sonar
2. Powercode

In the past I would say Sonar since Powercode development slowed considerably.  
But recently they have really stepped up their development. I am quite 
impressed with Sonar and its parent/child ticketing system and its monitoring 
system.  

Look at both careful, dig in deep even run a few trial's both are very 
inexpensive to turn up quickly and see what one best suits you and your 
business model.  

One thing I can say for sure, it's not worth doing business without one of 
these. Both will make you money hands down one way or another if you take the 
time to learn it and use it. The time investment will pay off and you will 
spend less time managing your network and your business.  None of these are 
turn key, they will take an investment to learn and configure to suit your 
business but it's worth every minute. 


-----Original Message-----
From: [email protected] [mailto:[email protected]] On Behalf 
Of Brian Rohrbacher
Sent: Tuesday, January 16, 2018 7:22 AM
To: Conversations over a new WISP Trade Organization <[email protected]>
Subject: [WISPA] Billing Solution

What do we got out there for billing solutions?  My current one is not working 
out.  I've been using Freeside for a number of years now and I liked it but 
they don't have any support staff left and seem to be falling apart.  I've been 
constantly requesting an SSL renewal for 45 days and they just can't get it 
done.  It's beyond frustrating, time consuming and embarrassing try to explain 
to hundreds of customers why my payment site is not secure.  I can't take it 
anymore.  I need some recommendations on whats out there.  I want good support. 
 I need a solution with support.  What's everybody using?  What do you like and 
dislike about it?


Brian


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