Hi,

This sounds much like work flow management to me. Requiring a triaging staff 
and a common knowledge of the procedures to follow. I'm not convinced Bugzilla 
is good for that.
My experience tells me that reading the entered comments usually gives a 
pretty good picture of the state of affairs and further course of action.

Just my 0.02
Jaap


Stephen Fisher wrote:
> On Wed, Mar 12, 2008 at 09:50:44AM +0100, Peter Johansson wrote:
> 
>> Does anyone know the amount of open bug reports that should be fairly 
>> easy (straightforward) to solve if only anybody would find time to 
>> address them? Or is it required that each and every one of us who feel 
>> an urge to address these that we need to sort it out ourselves.
> 
> This is a good question, and one whose results are hard to keep track 
> of.  I think bugs by their very nature are rarely a quick fix 
> unfortunately.  Perhaps we should add some flags to our bug database 
> such as "unconfirmed" and "confirmed" - the confirmed cases could be 
> worked first.  Also a flag that we're waiting to hear from the bug 
> reporter would be great.  These things would allow us to keep track of 
> which bugs to work on instead of wading through all of the open bugs 
> every time.
> 
> Other ideas?
> Steve
> 

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