Hi Jamileh,
If your user can logon to other web-sites, like his On-line Bank or
something, from his current computer - then I would discount it being a
computer or networking problem.
Yes, cookies can play a factor but not if your logon is a "normal" HTML form
posting.
If he is typing in the information correctly, then it's most likely some
application logic issue in your code. These things happen when you least
expect it too.
Just yesterday I wanted to demonstrate something to our friend Ian Daniels
from www.ncol.com and gave him a logon - and it DIDN'T WORK!
After much hair pulling (of which I have little of), I discovered it was a
bug in my logon logic pertaining to new logons and the default user
preference record, blah, blah, blah,,, . Anyways, I had fixed this bug
awhile ago - but never updated my own personal site.
So, when you least expect it - it could still be something in your code.
I know this doesn't help, but it made me feel better :-)
Cheers and good luck.....
----- Original Message -----
From: "Wilcox, Jamileh" <[EMAIL PROTECTED]>
To: "Witango-Talk" <[EMAIL PROTECTED]>
Sent: Thursday, February 06, 2003 3:12 PM
Subject: Witango-Talk: User Woes
Another oddball case (it's one of THOSE days).
I've got a user (PC technician) who swears he gets an "invalid login"
message when he puts his username into this application, even at the
'forgot password' prompt. I can put in his username and password and
get logged in just fine; the app mailed him a new password when I tried
the 'forgot password' with his username.
He also swears that he's cutting and pasting the username & reset
password directly from the email, which is what I'm doing. Of course,
he was typing the info in when I was on the phone with him.
I've been on the phone with him, and he's been very helpful. He thinks
maybe it's named pipes in SQL, or cookies in his browser, or because the
browser is sending his username as a token to the server, or ... (he's
learning Cold Fusion, can you tell?)
Can anyone think of *any* possibility that I should check before I go
across campus to his office and cut & paste the %#$^~! fields in myself?
I'm not very familiar with the logs, but I don't see anything in them
that would even touch on this.
Thanks. j
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