For everyone just to add another voice to this. As a long time beta tester for FileMaker a much larger company with many more employees I can tell you things are much the same.
In fact as far as bug reports they are the same. Beta testers get confidential bug report fix lists and can see the status of their bug. But often the status is cryptic. They are all read and dealt with as they can be within a production scheduler. So this is not a function of the size of with but of how this who software development process works. Dan on 6/15/05 18:23, Robert Shubert at [EMAIL PROTECTED] wrote: > Matt, > > I'm sure your voice is heard, but Witango does not always respond directly. > I can substantiate both of your experiences, and I'm sure that the installer > issue with the missing DLLs will be fixed in the next release. I also have > the same issue with CRLF formatting/encoding in the DirectDBMS box, although > I haven't brought this up to Witango because I usually don't debug the > studio. > > Let me add, for everyone reading... > > Sending bug reports, feature requests, etc. to [EMAIL PROTECTED] is fine, > however, there is a bug reporting tool at developer.witango.com (under > utilities) which is preferred. In some cases you might not be the first one > reporting a bug, and in most cases (unless an engineer needs more > information about the bug) they won't respond. If you would like to hear > back, state so in the email or the bug report. Also, you should post your > experience to the list. Perhaps someone else has had the same (but hasn't > said anything), perhaps there's an update or work-around. I will personally > look into almost any server runtime bug that I hear about, as I'm very > interested in getting the server to run as solid as possible. > > Also, every should note that most bugs, once properly reported, isolated and > understood can take weeks, usually a few months, before a public release > will contain a fix. The reporting and isolation time can add significantly > to this. This has nothing to do with the staff of WT, or the programming > time needed to actually fix a bug, but more to do with the general > production schedule of software and QA testing (which WT does a lot of). > > If there is a significant bug in the server which is preventing you from > running your website, email [EMAIL PROTECTED] or [EMAIL PROTECTED] and > inquire about any possible beta builds which might help. You should only do > this if you feel comfortable running a beta (breaking B to fix A) and if the > beta is actually going to improve your site's uptime. FYI- I currently know > of no show stopper bugs in the server, so I doubt this would be the case. > > Lastly, I can answer: > YES [EMAIL PROTECTED] is read. > YES [EMAIL PROTECTED] does go to Phil. > YES these people are busy with both 5.5 updates and 6.0 in the works. > YES Phil and the engineers do read the list. > YES they get the bugs that are reported and try to duplicate them in house. > NO that's not always easy. > > Robert > > > -----Original Message----- > From: Matt Muro [mailto:[EMAIL PROTECTED] > Sent: Wednesday, June 15, 2005 5:33 PM > To: [email protected] > Subject: Witango-Talk: response from developer.witango or [EMAIL PROTECTED] > > Has anyone had success (heard back from Witango) when submitting bugs > through developer.witango.com or writing [EMAIL PROTECTED] > > I submitted some problems I had installing W5.5.009 on > Windows2003/Apache2.54 (Win32) but haven't heard back from anyone. > Problems similar to those people have mentioned here about files in the > wrong directories for W55 under IIS. Some changes to the clients.ini file > and using an old .so module did the trick FWIW. > > I also wrote [EMAIL PROTECTED] about a problem with the DEV Studio 5.5.008 > but no response from them either. Is anyone else seeing this DEV Studio > problem under W2003? --> I open a DirectDBMS window to edit my SQL then > close the window. When I open the window a second time all hard returns > are lost and my SQL is on one line, making it next to impossible to make > further edits :) > > I know Phil will write me back pretty quickly, but I hate to bother him > and really want to get the developer.witango.com site used more so it > becomes a better resource for us all. > > ________________________________________________________ > Matt Muro [EMAIL PROTECTED] > Harvard University phone: 617.998.8522 > Division of Continuing Education fax: 617.495.9176 > > ________________________________________________________________________ > TO UNSUBSCRIBE: Go to http://www.witango.com/developer/maillist.taf > > ________________________________________________________________________ > TO UNSUBSCRIBE: Go to http://www.witango.com/developer/maillist.taf > -- Dan Stein FileMaker 7 Certified Developer Digital Software Solutions 799 Evergreen Circle Telford PA 18969 Land: 215-799-0192 Cell: 610-256-2843 Fax 413-410-9682 FMP, WiTango, EDI,SQL 2000, MySQL, CWP [EMAIL PROTECTED] www.dss-db.com "There is a larger frame to the painting than the one that bounds our life's events." ________________________________________________________________________ TO UNSUBSCRIBE: Go to http://www.witango.com/developer/maillist.taf
