Usually when management says they don't want to rely on software solutions that may disappear in a short time frame ... what they are really saying is they don't want to rely on their staff to get them from one software solution to another when the original disappears.
It sounds like you have a pure business decision countering technological merit. Just ask them point blank if they trust the staff to move them where they need to go over time. The answer is either yes or no and you will know where you stand. Just be prepared not to like the answer. Dave Williamson Clear Sky Software [EMAIL PROTECTED] www.clearskysoftware.com -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Jaap de Wolff Sent: Friday, June 02, 2006 4:34 AM To: steve baker; wix-users@lists.sourceforge.net Subject: Re: [WiX-users] help convincing management to use wix Maybe a strong argument is telling them how commercially supported applications is working in the real world. As an example: A few years ago we discovered there was a bug in the MS COM component. This problem was a show stopper for us. We have a nice contract with MS that allows us to send them problem reports, and they will do what they can. But before they look at the problem report you have to reproduce it from scratch, on a machine containing only MS software, and your software. This means that you have to install operating system etc. before you even can send an error report. After you have sent an error report, they first look if it is a known problem (what mostly isn't, because we, developers, know how to google). Then after a few weeks they try to reproduce it. And then they confirm that there is a bug. (Look in there knowledge base how many confirmed, unresolved bugs there are). In our case, they even made a solution, a special patch we could do on the system (This was about two months after we reported the bug). And the best part: With SP2 the bug came back, and we had to report the same error once again. Now in Open Source land: When I report a bug, on a mailing list, within a few days there is always someone who can tell me in what module the problem is located, and, because I am a developer, I am able to look at it, if no one else does. We use in our company a lot of open source software, and with small problems, there was always a solution within a week. Jaap > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] Behalf Of steve baker > Sent: donderdag 1 juni 2006 21:12 > To: wix-users@lists.sourceforge.net > Subject: [WiX-users] help convincing management to use wix > > > hi all, > > i have been a long time wix user. my current employer uses wise to > build msi installations. i have used wise and installshield > extensively and have nothing good to say about either of them. > > part of my current job is to help rework our installer process. i have > proposed wix. our install builder has also researched wix at my > request and would like to switch. our managment does not want to use > wix because it is not a "commercially supported application". i have > talked about the mailing list and tremendous community support to no > avail. > > what i would like at this point is ideas from anyone out there to help > convince management to let us switch. names of large corporations that > are using wix, products inside of microsoft that have built thier > installations with wix, anything :) > > TIA :) > > > ------------------------------------------------------- > All the advantages of Linux Managed Hosting--Without the Cost and Risk! > Fully trained technicians. The highest number of Red Hat certifications in > the hosting industry. Fanatical Support. Click to learn more > http://sel.as-us.falkag.net/sel?cmd=lnk&kid=107521&bid=248729&dat=121642 > _______________________________________________ > WiX-users mailing list > WiX-users@lists.sourceforge.net > https://lists.sourceforge.net/lists/listinfo/wix-users _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users
