If you have a lot of customers you will probably be better off distributing
an MSP file which can be run right from your web site instead of requiring a
special command-line like a minor upgrade MSI will.

-----Original Message-----
From: Michael Osmond [mailto:mosm...@baytech.com.au] 
Sent: Tuesday, October 13, 2009 2:36 PM
To: General discussion for Windows Installer XML toolset.
Subject: Re: [WiX-users] Installer screw up

I have also had a similar experience with a third party MSI, which we fixed
by editing the cached copy.

The other option you could try is writing a Minor Upgrade for your installer
- with the offending condition removed.   When you do the minor upgrade you
specify the REINSTALLMODE to recache the package.   Because it is not doing
an uninstall (as a major upgrade would) it should replace the cached MSI.

Michael

________________________________________
From: Rob Hamflett [...@snsys.com]
Sent: Wednesday, 14 October 2009 2:50 AM
To: wix-users@lists.sourceforge.net
Subject: Re: [WiX-users] Installer screw up

We had something like this but managed to catch it after it had gone to only
one customer.  The
installer we gave them had a condition that prevented it from being
uninstalled.  I had to install
it locally and find the cached copy.  You can either do this by searching
the Windows folder or
logging an attempt to uninstall it.  After finding the MSI I used Orca to
take out the offending
condition so it could be uninstalled.  I then had to write an app that would
contain the fixed MSI,
look for the broken one on the user's machine, query a bunch of info out of
it to be very sure I had
found the right one and replace it with the new version.  You then have to
very nicely ask the
customer to run the exe so it can fix the broken deployment.

Rob

John Lister wrote:
> Hi, I've a bit of a problem.. I've created an installer previously which
worked fine but required a certain version of IE to be installed which a
while ago worked fine. Foolishly I didn't specify the IE version properly
and also didn't stop the checks during uninstall. Now MS has kindly pushed
through updates to IE in the form of IE8 my installer is broken. It doesn't
let you install which is fine, its taken me a while to get around to looking
at this btw... But my IE addon occasionally causes IE8 to crash and there is
no way of easily uninstalling it as the installer complains due to one of my
checks.
>
> My question is therefore: is there an easy way to replace the installer
msi file on a users system with a correct one or modify it to stop the
incorrect check on uninstall? Would creating an update for the product
overwrite the current installer?
>
> Thanks
>
> John
> --
>
> Got needs? Get Goblin'! - http://www.pricegoblin.co.uk/
>
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