We do have read/write/exec access to the C:\windows\Installer\ directory. We install multiple packages at a time, and when this issue hits, it is normally one package out of 5-10 that has the issue... Once we work around the one bad uninstall, the others work without an issue.
I've worked around this issue by copying our previous release .msi to the client's machine and point uninstall to it. But I was hoping for a way to prevent it from happening in the first place, or add a redundant stripped MSI to the install location (but I see a chicken/egg thing there... Need the MSI before we make the MSI). So far we've been lucky and the issue packages have been small, I'm concerned our big core-installer might see the issue. When is the stripped MSI written? After InstallFinalize? -----Original Message----- From: Blair [mailto:os...@live.com] Sent: Friday, January 21, 2011 2:53 AM To: 'General discussion for Windows Installer XML toolset.' Subject: Re: [WiX-users] Uninstall issues These are the relevant parts of the attempted removal of the existing product during RemoveExistingProducts (as part of an attempted major upgrade): ******* Product: {8B696937-064A-4A31-8249-7BC62885F793} ******* Action: ******* CommandLine: ********** MSI (s) (C8:D0) [11:48:30:687]: Warning: Local cached package 'C:\WINDOWS\Installer\a251e.msi' is missing. <then/> MSI (s) (C8:D0) [11:48:30:687]: SOURCEMGMT: Looking for sourcelist for product {8B696937-064A-4A31-8249-7BC62885F793} <then/> MSI (s) (C8:D0) [11:48:30:687]: Note: 1: 2203 2: C:\Program Files\Acme\Our Program\Updater.ClientSetup.msi 3: -2147287038 MSI (s) (C8:D0) [11:48:30:687]: SOURCEMGMT: Source is invalid due to missing/inaccessible package. <then/> MSI (s) (C8:D0) [11:48:30:921]: Note: 1: 2203 2: D:\Updater.ClientSetup.msi 3: -2147287038 MSI (s) (C8:D0) [11:48:30:921]: SOURCEMGMT: Source is invalid due to missing/inaccessible package. Can you access the "C:\WINDOWS\Installer" directory and verify that it in fact does exist, and in fact the indicated stripped MSI (a251e.msi) is not present? Also verify the security settings on that folder/on the MSI files inside that folder. Everyone should have Execute (and Read), and both SYSTEM and Administrators should have Full Control. If you can find your build of your MSI with the ProductCode {8B696937-064A-4A31-8249-7BC62885F793} then you can place it in one of the other two paths listed ("C:\Program Files\Acme\Our Program" or "D:\") and try removing it again. At that point it should successfully remove. -Blair -----Original Message----- From: Jason Jibben [mailto:jason_jib...@starkey.com] Sent: Wednesday, January 19, 2011 9:38 AM To: General discussion for Windows Installer XML toolset. Subject: Re: [WiX-users] Uninstall issues Ok, Log didn't get attached. Copy-Paste! -----------------CLIP----------------------------- -------------------------END-CLIP------------------------------ -----Original Message----- From: Jason Jibben [mailto:jason_jib...@starkey.com] Sent: Wednesday, January 19, 2011 11:21 AM To: General discussion for Windows Installer XML toolset. Subject: Re: [WiX-users] Uninstall issues Sorry about the wait, this tends to be a rare issue... but I did get a log. In this case, it isn't the driver package that is causing the error, but it is an optional software-updater package. This package does not include any driver code and a pretty typical installer. This package isn't signed, but the driver package that I see the same issue is. -----Original Message----- From: Wilson, Phil [mailto:phil.wil...@invensys.com] Sent: Thursday, January 13, 2011 12:29 PM To: General discussion for Windows Installer XML toolset. Subject: Re: [WiX-users] Uninstall issues Get a verbose log and see what's going on, if you haven't already. Are you sure that the cached MSI file is missing? For example, if there is a ResolveSource action that's not conditioned properly then Windows will want the original install source. I have a vague memory of an issue in the \installer directory where the security settings made it inaccessible, but I can't find any docs on that. Phil Wilson -----Original Message----- From: Jason Jibben [mailto:jason_jib...@starkey.com] Sent: Thursday, January 13, 2011 8:11 AM To: General discussion for Windows Installer XML toolset. Subject: [WiX-users] Uninstall issues Hello WiX Users! I've been running into an issue more often that I care to see. When uninstalling a package via ARP, a dialog pops up stating the installer cannot be found, and prompts the user to locate the MSI on a network share / CD drive. This also shows up when running a major upgrade. What seems to be happening is the stripped MSI is not being stored in the C:\WINDOWS\Installer directory. This does seem to be a rare issue, but one that is starting to concern me. I mostly see this on XP systems, I don't recall any non-XP boxes honestly, but can't be 100% sure on that. Most (99%) installs/uninstalls work without issue. Any thoughts what could be causing this issue? Installer and Merge Module follows (Guids removed): <?xml version="1.0" encoding="utf-8"?> <?include ExternalProperties.wxi ?> <Wix xmlns="http://schemas.microsoft.com/wix/2006/wi";> <Product UpgradeCode="Upgrade-Guid" Manufacturer="Acme" Id="*" Name="Nifty Drivers" Version="$(var.BuildVersion)" Language="1033"> <Package Id="*" Keywords="Installer,MSI,Database" Description="Nifty version $(var.BuildVersion)" Comments="Contact: Your local administrator" Manufacturer="Acme" InstallerVersion="300" Languages="1033" SummaryCodepage="1252"/> <Upgrade Id="Upgrade-Guid"> <UpgradeVersion Minimum="$(var.BuildVersion)" IncludeMinimum="no" OnlyDetect="yes" Language="1033" Property="NEWPRODUCTFOUND" /> <UpgradeVersion Minimum="1.0.0.0" IncludeMinimum="yes" Maximum="$(var.BuildVersion)" IncludeMaximum="no" Language="1033" Property="PREVIOUSVERSIONSINSTALLED" /> </Upgrade> <InstallExecuteSequence> <Custom Action="PreventDowngrading" After="FindRelatedProducts">NEWPRODUCTFOUND</Custom> <RemoveExistingProducts Before="InstallInitialize" /> </InstallExecuteSequence> <!-- Prevent downgrading --> <CustomAction Id="PreventDowngrading" Error="Newer version already installed." /> <Media Id="1" Cabinet="Sample.cab" EmbedCab="yes"/> <Condition Message="This driver install requires a 32 bit Operating System.">NOT VersionNT64</Condition> <Directory Id="TARGETDIR" Name="SourceDir"> <Merge Id="Driver" DiskId="1" Language="1033" SourceFile="$(var.OutPutRoot)USBDevice.msm" FileCompression="yes"/> <Component Id="RegisterVersion" Guid="Guid-is-Here"> <RegistryValue Id="Version" Root="HKLM" Action="write" KeyPath="yes" Type="string" Key="Software\Acme\USBDevice" Name="Version" Value="$(var.BuildVersion)" /> </Component> </Directory> <Feature Id="Base" Level="1" Absent="disallow" AllowAdvertise="no" Description="Base Files" Display="hidden" Title="Base Files"> <MergeRef Id="Driver"/> <ComponentRef Id="RegisterVersion"/> </Feature> </Product> </Wix> The guts of the USBDevice.msm: <Directory Id="Drivers" Name="Drivers"> <Directory Id ="Nifty" Name="Nifty"> <Component Id="USBProgrammerDriver" Guid="GUID-is-here" > <difxapp:Driver AddRemovePrograms="no" DeleteFiles="no" ForceInstall="yes" Legacy="no" PlugAndPlayPrompt="no"/> <File Id="Niftyusb.inf" Name="Niftyusb.inf" KeyPath="yes" Source="$(var.OutPutRoot)BulkUSB\Niftyusb.inf"/> <File Id="Niftyusb.sys" Name="Niftyusb.sys" Source="$(var.OutPutRoot)BulkUSB\Niftyusb.sys"/> <File Id="Niftyusb.cat" Name="Niftyusb.cat" Source="$(var.OutPutRoot)BulkUSB\Niftyusb.cat"/> </Component> </Directory> <!-- Previous version was set to not-uninstall. Override and remove!--> <Component Id="RemoveOldDriver" Guid="GUID-is-here"> <RemoveFile Id="rem1" Name="Niftyusb.inf" On ="both"/> <RemoveFile Id="rem2" Name="Niftyusb.sys" On ="both"/> <RemoveFile Id="rem3" Name="Niftyusb.cat" On ="both"/> </Component> </Directory> ---------------------------------------------------------------------------- -- Protect Your Site and Customers from Malware Attacks Learn about various malware tactics and how to avoid them. Understand malware threats, the impact they can have on your business, and how you can protect your company and customers by using code signing. http://p.sf.net/sfu/oracle-sfdevnl _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users *** Confidentiality Notice: This e-mail, including any associated or attached files, is intended solely for the individual or entity to which it is addressed. This e-mail is confidential and may well also be legally privileged. If you have received it in error, you are on notice of its status. Please notify the sender immediately by reply e-mail and then delete this message from your system. Please do not copy it or use it for any purposes, or disclose its contents to any other person. This email comes from a division of the Invensys Group, owned by Invensys plc, which is a company registered in England and Wales with its registered office at 3rd Floor, 40 Grosvenor Place, London, SW1X 7AW (Registered number 166023). For a list of European legal entities within the Invensys Group, please go to http://www.invensys.com/legal/default.asp?top_nav_id=77&nav_id=80&prev_id=77 . You may contact Invensys plc on +44 (0)20 3155 1200 or e-mail recept...@invensys.com. This e-mail and any attachments thereto may be subject to the terms of any agreements between Invensys (and/or its subsidiaries and affiliates) and the recipient (and/or its subsidiaries and affiliates). ---------------------------------------------------------------------------- -- Protect Your Site and Customers from Malware Attacks Learn about various malware tactics and how to avoid them. Understand malware threats, the impact they can have on your business, and how you can protect your company and customers by using code signing. http://p.sf.net/sfu/oracle-sfdevnl _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users ---------------------------------------------------------------------------- -- Protect Your Site and Customers from Malware Attacks Learn about various malware tactics and how to avoid them. Understand malware threats, the impact they can have on your business, and how you can protect your company and customers by using code signing. http://p.sf.net/sfu/oracle-sfdevnl _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users ------------------------------------------------------------------------------ Special Offer-- Download ArcSight Logger for FREE (a $49 USD value)! Finally, a world-class log management solution at an even better price-free! Download using promo code Free_Logger_4_Dev2Dev. Offer expires February 28th, so secure your free ArcSight Logger TODAY! http://p.sf.net/sfu/arcsight-sfd2d _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users ------------------------------------------------------------------------------ Special Offer-- Download ArcSight Logger for FREE (a $49 USD value)! Finally, a world-class log management solution at an even better price-free! Download using promo code Free_Logger_4_Dev2Dev. Offer expires February 28th, so secure your free ArcSight Logger TODAY! http://p.sf.net/sfu/arcsight-sfd2d _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users
