Thanks for your help. Turns out the customer did not have IE or any other browser installed on this particular computer. Hadn't run into that before.
-----Original Message----- From: Thom Leigh [mailto:t...@mondago.com] Sent: Monday, January 31, 2011 10:17 AM To: General discussion for Windows Installer XML toolset. Subject: Re: [WiX-users] WixCreateInternetShortcuts: Error 0x8000ffff:failed toset shortcut The MSDN page for IUniformResourceLocator::SetURL details these return values... S_OK: The object's URL was set successfully. E_OUTOFMEMORY: There is not enough memory to complete the operation. IS_E_EXEC_FAILED: The URL's protocol handler failed to run. URL_E_INVALID_SYNTAX: The URL's syntax is invalid. URL_E_UNREGISTERED_PROTOCOL: The URL's protocol does not have a registered protocol handler. So I would start with: Does the customer have a handler for http (for the user that the installer is running as)? Does it work? (does Start>Run>http://e3server start a browser?) Do they have enough memory/disk space to create the shortcut? -----Original Message----- From: Chad Petersen [mailto:chad.peter...@harlandfs.com] Sent: 31 January 2011 17:36 To: General discussion for Windows Installer XML toolset. Subject: [WiX-users] WixCreateInternetShortcuts: Error 0x8000ffff: failed toset shortcut WiX version 3.0.5419.0 OK, my installer is working in a huge number of cases without hitting this error. We released back in November. Today I get a log file from a customer that doesn't get any on-screen error. The installer just suddenly rolls back on its own. The verbose log file shows these entries. WixCreateInternetShortcuts: Creating IUniformResourceLocatorW shortcut 'C:\Documents and Settings\All Users\Desktop\Interlinq E3.url' target 'http://E3SERVER:80/E3Container' WixCreateInternetShortcuts: Error 0x8000ffff: failed to set shortcut 'C:\Documents and Settings\All Users\Desktop\Interlinq E3.url' target 'http://E3SERVER:80/E3Container' WixCreateInternetShortcuts: Error 0x8000ffff: failed to create Internet shortcut My code looks like this <util:InternetShortcut Id="E3DesktopShortcut" Directory="DesktopFolder" Name="Interlinq E3" Type="url" Target="[TARGET1]" /> <util:InternetShortcut Id="E3DocsDesktopShortcut" Directory="DesktopFolder" Name="Interlinq E3 Documentation" Type="url" Target="[TARGET2]" /> <util:InternetShortcut Id="E3StartMenuShortcut" Directory="INTERLINQE3FOLDER" Name="Interlinq E3" Type="url" Target="[TARGET1]" /> <util:InternetShortcut Id="E3DocsStartMenuShortcut" Directory="INTERLINQE3FOLDER" Name="Interlinq E3 Documentation" Type="url" Target="[TARGET2]" /> The support team made sure they could create shortcuts in C:\Documents and Settings\All Users\Desktop. I'm not sure how to troubleshoot this one. Thanks for any ideas? Chad ------------------------------------------------------------------------ ------ Special Offer-- Download ArcSight Logger for FREE (a $49 USD value)! Finally, a world-class log management solution at an even better price-free! Download using promo code Free_Logger_4_Dev2Dev. Offer expires February 28th, so secure your free ArcSight Logger TODAY! http://p.sf.net/sfu/arcsight-sfd2d _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users ------------------------------------------------------------------------ ------ Special Offer-- Download ArcSight Logger for FREE (a $49 USD value)! Finally, a world-class log management solution at an even better price-free! Download using promo code Free_Logger_4_Dev2Dev. Offer expires February 28th, so secure your free ArcSight Logger TODAY! http://p.sf.net/sfu/arcsight-sfd2d _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users ------------------------------------------------------------------------------ Special Offer-- Download ArcSight Logger for FREE (a $49 USD value)! Finally, a world-class log management solution at an even better price-free! Download using promo code Free_Logger_4_Dev2Dev. Offer expires February 28th, so secure your free ArcSight Logger TODAY! http://p.sf.net/sfu/arcsight-sfd2d _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users
