I have no idea which bits will be relevant. Install logs are only really useful in their entirety. You tend to jump about through them when analysing a problem.
If you finding them hard to follow you could try using the MSI log file viewer (C:\Program Files (x86)\Microsoft SDKs\Windows\v7.0A\Bin\WiLogUtl.exe) from the sdk, it can sometimes be helpful. -----Original Message----- From: Simon Hoffmann [mailto:vol714poursyd...@googlemail.com] Sent: 10 November 2011 13:33 To: General discussion for Windows Installer XML toolset. Subject: Re: [WiX-users] Incomplete uninstall from ARP; works from full UI; possibly UAC-related David, thanks for your interest in my issue. However, the full log is close to 5 MB, and I wouldn't want to post that much data to a public mailing list. Which sequences/actions would be of particular interest to you? 2011/11/10 David Watson <dwat...@sdl.com>: > Post the full log of the failed uninstall. It should explain why it not > removing the ARP entry even if it's not obvious. > > ARP uninstall will always run a basic UI, this is expected. > > > > -----Original Message----- > From: Simon Hoffmann [mailto:vol714poursyd...@googlemail.com] > Sent: 10 November 2011 10:44 > To: wix-users@lists.sourceforge.net > Subject: [WiX-users] Incomplete uninstall from ARP; works from full > UI;possibly UAC-related > > I have a problem with uninstalling a WiX 3.5-authored setup. > > On Windows 7: > - Uninstall product via the "Programs and Features" dialog via select > the "Uninstall" option from either the toolbar above the list or from > the context menu. > > Observations: > - Uninstall runs with a reduced Windows Installer default UI, only > showing a progress bar and an estimate > - No UAC prompt is shown, even though UAC is enabled > - The uninstall seems to complete successfully (the MSI log says as > much), and all installed files are removed. However, some empty > folders remain (a lesser issue), and the entry for the program is not > removed from the list of installed programs (remains after refreshing > using F5). Regedit shows that the respective Windows Installer > registry keys for the product are still present. > > Now, an attempt to install the product again will fail, because > Windows Installer probably assumes the product is still installed (log > has UPGRADINGPRODUCTCODE set). > > Workaround: > Either > - Simply repeat the steps as described above. This time around, a UAC > prompt is shown, and the entry is successfully removed from the list > (and the keys from the registry). > Or do not uninstall via ARP the "Uninstall" option at all, but: > - Select "Change" instead of "Uninstall". Full setup UI is displayed > (customized WixUI_Custom UI). Select the "Remove" option. Uninstall > completes successfully. > > What is the difference between these two ways of uninstalling? REMOVE > is ALL in all cases. Obviously, the repeated uninstall attempt has an > "MSI_LUA: Credential Request return = 0x0" log entry the first one has > not. Other than that, they both have: > > Line 64: MSI (s) (58:E0) [10:40:28:711]: MSI_LUA: Credential prompt is > not required at this point, product is managed and deployment > compliant > Line 112: MSI (s) (58:E0) [10:40:28:727]: MSI_LUA: Setting AdminUser > property to 1 because the product is already installed managed and > per-machine > Line 114: MSI (s) (58:E0) [10:40:28:727]: MSI_LUA: Setting > MsiRunningElevated property to 1 because the install is already > running elevated. > > Only the repeated attempt and the "Change" attempt via UI have > "Executing op: ProductUnregister", the first does not. > > Any help would be greatly appreciated. I can provide log excerpts as needed. > > ----------------------------------------------------------------------------- > - > RSA(R) Conference 2012 > Save $700 by Nov 18 > Register now > http://p.sf.net/sfu/rsa-sfdev2dev1 > _______________________________________________ > WiX-users mailing list > WiX-users@lists.sourceforge.net > https://lists.sourceforge.net/lists/listinfo/wix-users > SDL PLC confidential, all rights reserved. > If you are not the intended recipient of this mail SDL requests and requires that you delete it without acting upon or copying any of its contents, and we further request that you advise us. > SDL PLC is a public limited company registered in England and Wales. Registered number: 02675207. > Registered address: Globe House, Clivemont Road, Maidenhead, Berkshire SL6 7DY, UK. > > > ----------------------------------------------------------------------------- - > RSA(R) Conference 2012 > Save $700 by Nov 18 > Register now > http://p.sf.net/sfu/rsa-sfdev2dev1 > _______________________________________________ > WiX-users mailing list > WiX-users@lists.sourceforge.net > https://lists.sourceforge.net/lists/listinfo/wix-users > ----------------------------------------------------------------------------- - RSA(R) Conference 2012 Save $700 by Nov 18 Register now http://p.sf.net/sfu/rsa-sfdev2dev1 _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users ------------------------------------------------------------------------------ RSA(R) Conference 2012 Save $700 by Nov 18 Register now http://p.sf.net/sfu/rsa-sfdev2dev1 _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users
