Have the user try using Internet Explorer. It could be a proxy thing.
On Wed, Jan 9, 2013 at 6:58 AM, up2date.cyb...@gmail.com < up2date.cyb...@gmail.com> wrote: > Hi, > > I have a client that sent me a log containing the following problem. > The download fails, but why?! hard to say, what kind of information can > I ask to my client? guessing he may not be computer expert at all... > Note that he successfully downloads the bootstrapper from Firefox, and > told me that the problem occurs on 2 different computers (Windows XP SP3). > I renamed my real package name and domain, I prefer this not to be > public in the mail list. > > [0410:0308][2013-01-09T08:43:15]w343: Prompt for source of package: > MyPackage, payload: MyPackage, path: C:\Documents and > Settings\Administrator\Desktop\Downloads\MyPackage_setup.msi > [0410:0308][2013-01-09T08:43:15]i338: Acquiring package: MyPackage, > payload: MyPackage, download from: > http://www.mypackage.com/download/1.0.0.0/x86/ > [0410:0308][2013-01-09T08:43:16]e000: Error 0x80072efd: Failed to send > request to URL: http://www.mypackage.com/download/1.0.0.0/x86/, trying > to process HTTP status code anyway. > [0410:0308][2013-01-09T08:43:16]e000: Error 0x80072efd: Unknown HTTP > status code 0, returned from URL: > http://www.mypackage.com/download/1.0.0.0/x86/ > [0410:0308][2013-01-09T08:43:16]e000: Error 0x80072efd: Failed to send > request to URL: http://www.mypackage.com/download/1.0.0.0/x86/ > [0410:0308][2013-01-09T08:43:16]e000: Error 0x80072efd: Failed to > connect to URL: http://www.mypackage.com/download/1.0.0.0/x86/ > [0410:0308][2013-01-09T08:43:16]e000: Error 0x80072efd: Failed to get > size and time for URL: http://www.mypackage.com/download/1.0.0.0/x86/ > [0410:0308][2013-01-09T08:43:16]e000: Error 0x80072efd: Failed attempt > to download URL: 'http://www.mypackage.com/download/1.0.0.0/x86/' to: > > 'C:\DOCUME~1\ADMINI~1\LOCALS~1\Temp\{0174ff8d-ff0b-464f-b132-c4f84686f9e2}\MyPackage' > > > ------------------------------------------------------------------------------ > Master Java SE, Java EE, Eclipse, Spring, Hibernate, JavaScript, jQuery > and much more. Keep your Java skills current with LearnJavaNow - > 200+ hours of step-by-step video tutorials by Java experts. > SALE $49.99 this month only -- learn more at: > http://p.sf.net/sfu/learnmore_122612 > _______________________________________________ > WiX-users mailing list > WiX-users@lists.sourceforge.net > https://lists.sourceforge.net/lists/listinfo/wix-users > ------------------------------------------------------------------------------ Master Java SE, Java EE, Eclipse, Spring, Hibernate, JavaScript, jQuery and much more. Keep your Java skills current with LearnJavaNow - 200+ hours of step-by-step video tutorials by Java experts. SALE $49.99 this month only -- learn more at: http://p.sf.net/sfu/learnmore_122612 _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users
