What happens if you just uninstall the older product? Does that require the source too?
If it does, then I'd tackle that issue to simplify it. There could be an unconditional ResolveSource action (can't see that in the log though); or the cached MSI file is missing so it wants the original MSI file. There's not enough of the log there, but I see nothing about a source cached MSI in the Windows\installer directory being used for the uninstall - that would be normal. If it happens only an upgrade, a common reason is that you have something in the installed product that is incorrect. Using a file as an example, if you have replaced it with a version that does not match the installed product AND it's a candidate for replacement, then Windows has no choice but to repair the product to install the correct version to see if it actually needs replacing or not. The MSI you supply must be the correct one, and that does not mean one with the same name - it means same packagecode, product code etc. --------------- Phil Wilson On Mon, Mar 2, 2015 at 9:10 AM, Ashish Agarwal <ash...@mangoapps.com> wrote: > Hello Everyone, > We are facing an issue during an upgrade of our Product on one of the user > machines. > 1. While upgrading, a popup asking for the location to the previous > installer keeps showing up after which the upgrade fails. > 2. Even after removing the previous version from the Add/Remove Programs > the fresh install still keeps coming up the the same popup asking for the > location of the previous install. > > I have tried looking at the log files but have not been able to find the > cause for this. The burn bundle does not detect a previous install (as seen > from the bundle logs) however when the MSI executes, it keeps trying to do > the removeexistingproducts. > > Given below is a part of the log file that i am hoping gives a clue into > the issue. I have tried the following so far > 1. Tried Rob Menching's suggestion here: http://stackoverflow.com/a/3516591 > 2. Tried to install a previous version of my app > 3. Tried to give it the MSI file of the previous installer > > What are my other options at resolving this issue? The issue is currently > reported on only one of the user machines but i would like to understand > the issue with my installer and fix so it does get out of hand. > Thanks, > -Ashish Agrawal. > > > > MSI (s) (A4:EC) [09:48:18:111]: Doing action: RemoveExistingProducts > MSI (s) (A4:EC) [09:48:18:111]: Note: 1: 2205 2: 3: ActionText > Action ended 9:48:18: InstallValidate. Return value 1. > MSI (s) (A4:EC) [09:48:18:111]: Note: 1: 2205 2: 3: Error > MSI (s) (A4:EC) [09:48:18:111]: Note: 1: 2228 2: 3: Error 4: SELECT > `Message` FROM `Error` WHERE `Error` = 22 > Action start 9:48:18: RemoveExistingProducts. > MSI (s) (A4:EC) [09:48:18:112]: Note: 1: 2205 2: 3: Error > MSI (s) (A4:EC) [09:48:18:112]: Note: 1: 2228 2: 3: Error 4: SELECT > `Message` FROM `Error` WHERE `Error` = 23 > MSI (s) (A4:94) [09:48:18:113]: Resetting cached policy values > MSI (s) (A4:94) [09:48:18:113]: Machine policy value 'Debug' is 0 > MSI (s) (A4:94) [09:48:18:113]: ******* RunEngine: > ******* Product: {*MY GUID HERE*} > ******* Action: > ******* CommandLine: ********** > MSI (s) (A4:94) [09:48:18:113]: User policy value 'SearchOrder' is 'nmu' > MSI (s) (A4:94) [09:48:18:113]: User policy value 'DisableMedia' is 0 > MSI (s) (A4:94) [09:48:18:113]: Machine policy value 'AllowLockdownMedia' > is 0 > MSI (s) (A4:94) [09:48:18:113]: SOURCEMGMT: Media enabled only if package > is safe. > MSI (s) (A4:94) [09:48:18:113]: SOURCEMGMT: Looking for sourcelist for > product {*MY GUID HERE*} > MSI (s) (A4:94) [09:48:18:113]: SOURCEMGMT: Adding {*MY GUID HERE*}; to > potential sourcelist list (pcode;disk;relpath). > MSI (s) (A4:94) [09:48:18:113]: SOURCEMGMT: Now checking product {*MY GUID > HERE*} > MSI (s) (A4:94) [09:48:18:113]: SOURCEMGMT: Media is enabled for product. > MSI (s) (A4:94) [09:48:18:113]: SOURCEMGMT: Attempting to use > LastUsedSource from source list. > MSI (s) (A4:94) [09:48:18:113]: SOURCEMGMT: Trying source > \\dcfs1\patches\64-bit\MangoApps\. > MSI (s) (A4:94) [09:48:18:134]: Note: 1: 2203 2: > \\dcfs1\patches\64-bit\MangoApps\MFWSetup_x64.msi 3: -2147287038 > MSI (s) (A4:94) [09:48:18:134]: SOURCEMGMT: Source is invalid due to > missing/inaccessible package. > MSI (s) (A4:94) [09:48:18:134]: Note: 1: 1706 2: -2147483647 3: > MFWSetup_x64.msi > MSI (s) (A4:94) [09:48:18:134]: SOURCEMGMT: Processing net source list. > MSI (s) (A4:94) [09:48:18:134]: Note: 1: 1706 2: -2147483647 3: > MFWSetup_x64.msi > MSI (s) (A4:94) [09:48:18:134]: SOURCEMGMT: Processing media source list. > MSI (s) (A4:94) [09:48:18:134]: Note: 1: 2203 2: 3: -2147287037 > MSI (s) (A4:94) [09:48:18:134]: SOURCEMGMT: Source is invalid due to > missing/inaccessible package. > MSI (s) (A4:94) [09:48:18:134]: Note: 1: 1706 2: -2147483647 3: > MFWSetup_x64.msi > MSI (s) (A4:94) [09:48:18:134]: SOURCEMGMT: Processing URL source list. > MSI (s) (A4:94) [09:48:18:134]: Note: 1: 1402 2: UNKNOWN\URL 3: 2 > MSI (s) (A4:94) [09:48:18:134]: Note: 1: 1706 2: -2147483647 3: > MFWSetup_x64.msi > MSI (s) (A4:94) [09:48:18:134]: Note: 1: 1706 2: 3: MFWSetup_x64.msi > MSI (s) (A4:7C) [09:49:23:550]: I/O on thread 5064 could not be cancelled. > Error: 1168 > MSI (s) (A4:7C) [09:49:23:550]: I/O on thread 5320 could not be cancelled. > Error: 1168 > MSI (s) (A4:7C) [09:49:23:550]: I/O on thread 5088 could not be cancelled. > Error: 1168 > MSI (s) (A4:7C) [09:49:23:550]: I/O on thread 6628 could not be cancelled. > Error: 1168 > MSI (s) (A4:7C) [09:49:23:550]: I/O on thread 6888 could not be cancelled. > Error: 1168 > MSI (s) (A4:7C) [09:49:23:550]: I/O on thread 6244 could not be cancelled. > Error: 1168 > MSI (s) (A4:7C) [09:49:23:550]: I/O on thread 4332 could not be cancelled. > Error: 1168 > MSI (s) (A4:7C) [09:49:23:550]: I/O on thread 6960 could not be cancelled. > Error: 1168 > MSI (s) (A4:7C) [09:49:23:550]: I/O on thread 7828 could not be cancelled. > Error: 1168 > MSI (s) (A4:7C) [09:49:23:550]: I/O on thread 7836 could not be cancelled. > Error: 1168 > MSI (s) (A4:94) [09:49:23:552]: SOURCEMGMT: Failed to resolve source > MSI (c) (68:5C) [09:48:18:147]: User policy value 'SearchOrder' is 'nmu' > MSI (c) (68:5C) [09:48:18:147]: User policy value 'DisableMedia' is 0 > MSI (c) (68:5C) [09:48:18:147]: Machine policy value 'AllowLockdownMedia' > is 0 > MSI (c) (68:5C) [09:48:18:147]: SOURCEMGMT: Media enabled only if package > is safe. > MSI (c) (68:5C) [09:48:18:147]: SOURCEMGMT: Prompting user for a valid > source. > MSI (c) (68:5C) [09:48:18:147]: Machine policy value 'DisableBrowse' is 0 > MSI (c) (68:5C) [09:48:18:147]: Machine policy value 'AllowLockdownBrowse' > is 0 > MSI (c) (68:5C) [09:48:18:148]: SOURCEMGMT: Browsing is enabled. > MSI (c) (68:5C) [09:48:18:180]: Font created. Charset: Req=0, Ret=0, Font: > Req=MS Shell Dlg, Ret=MS Shell Dlg > > MSI (c) (68:5C) [09:48:18:189]: Machine policy value 'DisableUserInstalls' > is 0 > MSI (c) (68:5C) [09:48:18:189]: SOURCEMGMT: Now checking product {*MY GUID > HERE*} > MSI (c) (68:5C) [09:48:18:189]: SOURCEMGMT: Media is enabled for product. > MSI (c) (68:5C) [09:48:18:189]: SOURCEMGMT: Attempting to use > LastUsedSource from source list. > MSI (c) (68:5C) [09:48:18:189]: Note: 1: 1706 2: 3: MFWSetup_x64.msi > MSI (c) (68:5C) [09:48:18:189]: SOURCEMGMT: Processing net source list. > MSI (c) (68:5C) [09:48:18:189]: Note: 1: 1706 2: -2147483647 3: > MFWSetup_x64.msi > MSI (c) (68:5C) [09:48:18:189]: SOURCEMGMT: Processing media source list. > MSI (c) (68:5C) [09:48:18:189]: SOURCEMGMT: Trying media source ;. > MSI (c) (68:5C) [09:48:18:190]: Note: 1: 1706 2: 3: MFWSetup_x64.msi > MSI (c) (68:5C) [09:48:18:190]: SOURCEMGMT: Processing URL source list. > MSI (c) (68:5C) [09:48:18:190]: Note: 1: 1402 2: UNKNOWN\URL 3: 2 > MSI (c) (68:5C) [09:48:18:190]: Note: 1: 1706 2: -2147483647 3: > MFWSetup_x64.msi > MSI (c) (68:5C) [09:48:18:190]: Note: 1: 1706 2: 3: MFWSetup_x64.msi > MSI (s) (A4:EC) [09:49:23:558]: Note: 1: 1714 2: MangoApps For Windows (64 > bit) 3: 1612 > MSI (s) (A4:EC) [09:49:23:558]: Note: 1: 2205 2: 3: Error > MSI (s) (A4:EC) [09:49:23:558]: Note: 1: 2228 2: 3: Error 4: SELECT > `Message` FROM `Error` WHERE `Error` = 1714 > CustomAction returned actual error code 1612 (note this may not be 100% > accurate if translation happened inside sandbox) > MSI (s) (A4:EC) [09:50:02:779]: Note: 1: 2205 2: 3: Error > MSI (s) (A4:EC) [09:50:02:779]: Note: 1: 2228 2: 3: Error 4: SELECT > `Message` FROM `Error` WHERE `Error` = 1709 > MSI (s) (A4:EC) [09:50:02:779]: Product: MangoApps For Windows (64 bit) -- > Error 1714. The older version of MangoApps For Windows (64 bit) cannot be > removed. Contact your technical support group. System Error 1612. > > MSI (s) (A4:EC) [09:50:02:783]: Note: 1: 2205 2: 3: Error > MSI (s) (A4:EC) [09:50:02:783]: Note: 1: 2228 2: 3: Error 4: SELECT > `Message` FROM `Error` WHERE `Error` = 16 > Error 1714. The older version of MangoApps For Windows (64 bit) cannot be > removed. Contact your technical support group. System Error 1612. > MSI (s) (A4:EC) [09:50:02:787]: Note: 1: 2205 2: 3: Error > MSI (s) (A4:EC) [09:50:02:787]: Note: 1: 2228 2: 3: Error 4: SELECT > `Message` FROM `Error` WHERE `Error` = 21 > Action ended 9:50:02: RemoveExistingProducts. Return value 3. > Action ended 9:50:02: INSTALL. Return value 3. > > -- > > ------------------------------ > At MangoApps <http://www.mangoapps.com> we specialize in social > collaboration platforms for mid-size companies (100-5,000 users). You can > find more information, including 5 case studies and lots of current > customer reviews here: MangoApps Dossier > <http://download.mangoapps.com/documents/MangoAppsDossier_Hires.pdf> > ------------------------------ > ------------------------------------------------------------------------------ > Dive into the World of Parallel Programming The Go Parallel Website, sponsored > by Intel and developed in partnership with Slashdot Media, is your hub for all > things parallel software development, from weekly thought leadership blogs to > news, videos, case studies, tutorials and more. Take a look and join the > conversation now. http://goparallel.sourceforge.net/ > _______________________________________________ > WiX-users mailing list > WiX-users@lists.sourceforge.net > https://lists.sourceforge.net/lists/listinfo/wix-users ------------------------------------------------------------------------------ Dive into the World of Parallel Programming The Go Parallel Website, sponsored by Intel and developed in partnership with Slashdot Media, is your hub for all things parallel software development, from weekly thought leadership blogs to news, videos, case studies, tutorials and more. Take a look and join the conversation now. http://goparallel.sourceforge.net/ _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users
