To be thorough, check that the product isn't installed in the user context, which seems unlikely but needs checking to be sure.
A conflict with PackageCodes might cause a problem like this, but I can't be sure from your description, specifically that the same PackageCode is alewady associated with an installed product. --------------- Phil Wilson On Tue, Mar 17, 2015 at 7:23 AM, Hoover, Jacob <jacob.hoo...@greenheck.com> wrote: > Do you have the original logs from the bundle and service install MSI? > > The only safe way to uninstall would be to modify the service install MSI > (Use Orca or similar tool) to put an always false condition on the service > uninstall portion. But if Windows installer thinks the package is installed, > then either you didn't change the upgrade/product code, or it actually is > installed. Is it possible the service control database was locked when the > install happened? Not sure if Windows Installer does this, but it may be > possible a reboot is needed for the install to complete. > > Deleting the package cache is never the right way to handle it, at least > until after the bundle is removed. > > -----Original Message----- > From: Steve-Ogilvie [mailto:steven.ogil...@titus.com] > Sent: Tuesday, March 17, 2015 9:15 AM > To: wix-users@lists.sourceforge.net > Subject: [WiX-users] bizarre trying to install MSI but it thinks it is > installed but can't find any references to it > > Hi all, > > I have a client that is trying to install our product on one of their systems. > > One of our MSI's (a service installer) is skipped when installing our product > using the Bootstrapper, it runs the pre reqs, it runs our 1st install, skips > the service install and tries to run our client install which fails because > it verifies that our service has been installed (which it is > not) so the install rolls back :( > > I checked HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall (and the > Wow6432Node as well) and NONE of our installers are listed... > > I deleted the \programdata\packagecache\<our product guid> > > I run "msiexec /i MSIname.msi" and it comes up to maintenance mode and I try > to remove but it fails since it is trying to close/uninstall our service with > a custom action and it fails since the Service doesn't exist... > > For some reason his system THINKS that particular MSI is installed... > > I have tried running "msiexec.exe /x MSIname.MSI" and it fails > > Questions: > > 1. how can i REMOVE this MSI from his system? running install/uninstall using > cmd line fails 2. is my last resort is to use KILL MSI? > 3. are there any other "safe" tools to use to remove a MSI from a system? > > Any help would be much appreciated!! > > Thanks, > > Steve > > > > > > -- > View this message in context: > http://windows-installer-xml-wix-toolset.687559.n2.nabble.com/bizarre-trying-to-install-MSI-but-it-thinks-it-is-installed-but-can-t-find-any-references-to-it-tp7599586.html > Sent from the wix-users mailing list archive at Nabble.com. > > ------------------------------------------------------------------------------ > Dive into the World of Parallel Programming The Go Parallel Website, > sponsored by Intel and developed in partnership with Slashdot Media, is your > hub for all things parallel software development, from weekly thought > leadership blogs to news, videos, case studies, tutorials and more. Take a > look and join the conversation now. http://goparallel.sourceforge.net/ > _______________________________________________ > WiX-users mailing list > WiX-users@lists.sourceforge.net > https://lists.sourceforge.net/lists/listinfo/wix-users > > ------------------------------------------------------------------------------ > Dive into the World of Parallel Programming The Go Parallel Website, sponsored > by Intel and developed in partnership with Slashdot Media, is your hub for all > things parallel software development, from weekly thought leadership blogs to > news, videos, case studies, tutorials and more. Take a look and join the > conversation now. http://goparallel.sourceforge.net/ > _______________________________________________ > WiX-users mailing list > WiX-users@lists.sourceforge.net > https://lists.sourceforge.net/lists/listinfo/wix-users ------------------------------------------------------------------------------ Dive into the World of Parallel Programming The Go Parallel Website, sponsored by Intel and developed in partnership with Slashdot Media, is your hub for all things parallel software development, from weekly thought leadership blogs to news, videos, case studies, tutorials and more. Take a look and join the conversation now. http://goparallel.sourceforge.net/ _______________________________________________ WiX-users mailing list WiX-users@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/wix-users
